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Diaper bag from Sears not delivered

I purchased a Baby Boom Duffle Diaper Bag-Monkey Embroidery item # 04916644000 on January 31st, 2012 and paid for 2days shipping. On the fourth day the item was not delivered yet, I got a confirmation email stating that it was. I still haven't received the item, what am I to do? Will I be refunded?

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2 Answers from these members:
Joseph Perez
I know how frustrating it can be to not have an ordered product never arrive. I am adding a link below that will provide you with some information to help you with your question while you wait for your expert response.
by Joseph Perez
February 7th, 2012
Answered in 9 minutes
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