Thanks for contacting
. I understand how frustrating it is seeing water under the crisper's on a new refrigerator. We are here to help. Your refrigerator has two evaporators. One in the freezer, and the refrigerator. When your refrigerator goes thru defrost, the heater turn on melting the frost on the evaporator. The water then goes thru a channeled path until it empties into the drain pan under the refrigerator. The only way water ends up under the crisper's is that path the water is suppose to follow has an obstruction stopping it. The water builds and freezes and finally leaks into the refrigerator, usually under the crisper's. To fix the problem the refrigerator needs to be turned off. The food on the shelves in the refrigerator needs to be removed along with the shelf's so you can remove the evaporator cover in the refrigerator. After you remove the cover remove the insulation until you get to the drain cover. There you should see the obstruction, most likely ice. Also look at the evaporator and see it it has excessive ice on it. If there is then
unplug the refrigerator
and ohm out the defrost heater with a multimeter. If it is ok most likely the thermo biometal is not stay closed long enough for all the ice to melt and should be replaced. If there is only a little frost on the coil that is normal. The image below will help you. Look at 8-18,8-13,8-10,8-8 and 12-9. The biometal is 12-3 and the defrost heater is 12-4. I hope this helps.
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. You may visit
and click on the red Start now button.
Please feel free to let me know if you need further assistance. We are always here to help.
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