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electric range simmer select control board issues

Kenmore electric range 790.9642340B. Left front burner stopped working after popping noise when simmer select activated. Replaced burned out switch. burner still not working. Repair technician determined that burner was okay but simmer control board was faulty.

Ready to replace simmer control board. Will this solve the problem?? Are there inherent design flaws with the simmer select function with this model? There is evidence on the web with other customers having the same problem with same model stove. I am trying to determine the source of the problem because I don’t want to keep chasing parts before I know the repair history of this model?

Could the simmer select switch itself be the problem. Both the burner switch and the simmer select switch for the left front burner sit just above where the leaky vent duct from the oven tries to vent the oven forward, under and between the control panel above the stove top. Could this greasy deposit cause either switch to fail.

This is my last resort to get any kind of technical product info after four calls to three different numbers at Frigidaire who referred me to Sears who referred my to Manage My Life.com.

This is customer service at it’s American Corporate best where both the manufacturer and the reseller take no responsibility for the products they sell and yet expect to develop brand loyalty as the result. It’s no wonder corporate america wants the voting consumers to remain as under educated and informed as possible!

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Frigidaire , Gas Grills , Kenmore , Ranges , Wall Ovens , Appliances
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2 Answers from these members:
afritz afritz
I understand that you are having issues with your electric range simmer select control board. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!
by afritz afritz Earned 1,258 community points in Appliances
March 8th, 2012
Answered in 5 minutes
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Lyle W
I understand your concern about the failure of that simmer select control board. According to your description, replacing that control board should fix your problem. I am not aware of any design flaws or common problems with that component. It is an electronic device that is susceptible to failure at any time. It is unlikely that it will fail again once you replace it. The components in that range are designed and tested to withstand the heat and steam generated during the cooking and baking processes. That being said, electronic components and electro-mechanical devices can fail at any time even though the chances are normally slim.

I hope that this information helps. If you need more assistance, reply with additional details.
by Lyle W Earned 2,989 community points in Kenmore
March 9th, 2012
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