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tingtingcj

The ball on my DC25 Vacuum won't roll smoothly and kicks out the filter now after I cleaned out the filters and reinstalled them. Why?

by tingtingcj Last activity date:
March 13th, 2013

I already consulted the Dyson website and I see that I correctly put the filters back into the vacuum, but it looks like the door on the ball is having a problem closing entirely. It looks like it is in place, but the little button won't pop back up into place when the door is closed so when I try to vacuum it pops open and the filter pops out of place and ultimately, out of the machine. The ball doesn't roll smoothly now but hangs up and gets really hard to push the vacuum. I have looked the vacuum over really well and I can't see a reason. There are no clogs that I can find.

Tags:
Upright Vacuums , Small Kitchen Appliances
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Answers (4)
Manage My Life
Same problem here. It's clear from a quick web search that it is a very common problem with this vac. I just spoke to the customer service department and the rep basically implied that it was my fault for not having cleaned the filter earlier. I explained to her that although the vac was purchased some time ago, it has only been used for a couple of months. We had a housekeeper who comes to clean our house and brings her own vac. The customer service representative chastised me to clean the filters more often- said that she would send me a free new filter just this once. What a catch 22. I obviously will not clean the filters more often since apparently everyone who owns this machine has a problem with the filter after they clean it. But if I have a problem with my machine in the future, they'll tell me the warranty doesn't cover it since I haven't cleaned my filters. Also the filters are impossible to clean. The owner's manual says to let them dry for 24 hours before replacing in vacuum, but not to replace unless they are totally dry. I let my filters dry for 72 hours and they were still damp. I finally had to dry them with a hair drier. What a pain in the neck. Also, the filter popping out of the ball is only the most recent problem, For quite some time, our vacuum won't turn off unless you unplug it. So here I am. I need my vacuum now since our housekeeper is no longer with us. I am waiting 5-7 days for a new filter to come in the mail so that I can drive the vacuum to a repair shop miles from our house and I'm pretty certain based on other online comments that it's never going to work all that well, while my house collects dust. Anyway, I never post anything on websites of this sort, but how frustrating it is to have spent $500 on a vacuum only to be left with so many hassles and problems. I will definitely not go for a Dyson in the future. I figured at least if I shared my story I could save someone else the trouble.
by Manage My Life
March 13th, 2013
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tingtingcj
Alina & Sam ~ I greatly appreciate your taking the time to answer my post and both of you had helpful information. I am going to throw up the white flag and go ahead and take the vacuum into a Dyson repair service Sam. I can't understand why just cleaning the filters would all of a sudden make the ball bind up on me and I can't see anything outwardly wrong with it so I am going to take it in. It's worth it. My Dyson has been a dream up until now. So thank you for responding. You are both very kind. Have a wonderful day!!
by tingtingcj
March 12th, 2012
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Sam A
Thank you for your question on the DC25 Dyson vacuum cleaner.

Since the door will not stay locked have you checked to see if the button return spring is still in place?

If the ball is binding on the pivot points would indicate that there is a problem in the ball mounting axis area.

You may have to take it into a Dyson repair service center to get it repaired. These vacuum can be hard for a do it yourselfer to work on.

Please let me know what you find out.

Sam A.
by Sam A
March 12th, 2012
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afritz afritz
I understand that your vacuum is not rolling smoothly. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!
Answered in 5 minutes
by afritz afritz
March 9th, 2012
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