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Jenn Air JES9860BAS control panel not working

I have a Jenn Air JES9860BAS serial number 11587049JL.
The control panel will not work.
The clock is working but cannot be set.
None of the touch pads on the control panel work.
Nothing happens, not even a beep.
So the oven and other things controlled from the control panel do not work.
The range top burners controlled by the 4 rotary knobs all work.
I suspect the control panel (part number W10206087 needs to be replaced.
Do you agree?
Do you think the clock (electronic control part number 8507P234-60) is good?
Is there any way to confirm what I need before I buy?
Thanks,
Pete.

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Gas Grills , Ranges , Wall Ovens
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16 Answers from these members:
Manage My Life
The ManageMyLife website is a great place to find answer to questions that need qualified and insightful responses. Some of these questions that are asked will need specific researched and will be answered by an expert with-in two business days but usually sooner. I did some research and have provided an expert answer to a similar question. I hope this helps until your expert responds. The link is attached below.
by Manage My Life
March 31st, 2012
Answered in 10 hours
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Lyle W
I provided technical information for the controls on that range in the images below. That first image shows a resistance check for the buttons on the key panel. The 4th page shows a test for the control panel and the main control board. That information may help you determine which control to replace. If that key panel does not pass the resistance test in the first image, then it will need to be replaced. You can order that part W10206087 from this link:

Control Panel for Jenn Air Range JES9860BAS

. If that key panel is okay, then you will need to replace that electronic control part 8507P234-60. Here is a link for that part:

Electronic Control for Jenn Air Range JES9860BAS

.

If you need more help, reply with additional details and we will assist you further.

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link:

Sears Home Services

.
by Lyle W Earned 3,179 community points in Wall Ovens
April 2nd, 2012
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Lyle W
Here is the 4th image.
by Lyle W Earned 3,179 community points in Wall Ovens
April 2nd, 2012
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Manage My Life
Hi Lyle,
Thank you and James for all that information.
I really appreciate it.
I will work on what you sent.
Pete.
by Manage My Life
April 2nd, 2012
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Manage My Life
Before I start, I have a question on the resistance check, first image.
Should I disconnect the cable to the key panel before doing the resistance check?
Or should the check be done with the cable connected?
Thanks,
Pete.
by Manage My Life
April 2nd, 2012
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Lyle W
You will need to unplug that ribbon cable from the electronic control board to check the resistance through those contacts on the end of the ribbon cable. If you need more help, let us know.
by Lyle W Earned 3,179 community points in Wall Ovens
April 2nd, 2012
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Manage My Life
I unplugged the ribbon cable and made the resistance check, first image, and got no continuity between any of the contact pairs in the resistance check. I did not press any of the buttons while I did this,as the page did not say to do this. Now I am wondering if I need to press the appropriate button on the pad while I make the check? For example, should I press 1 while I check for continuity between trace 2 and 7?
by Manage My Life
April 7th, 2012
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Lyle W
Yes. You will need to press the button to check for continuity. Since you measured no continuity between any of the contact pairs in that initial check , that indicates that you do not have any buttons that are stuck in the "closed" position. If you find any buttons that do not provide continuity through the appropriate pins then you will need to replace that control panel. If all of those keys are okay, then you would need to replace the control board. Let us know if you need more help.
by Lyle W Earned 3,179 community points in Wall Ovens
April 7th, 2012
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Manage My Life
Thanks Lyle. I tried most of the contact pairs and found no continuity between any of them when the appropriate buttons were pressed. I suppose that makes sense in that the range does not respond to any input. I did notice the comment on the continuty check instructions that "Pins 1 and 10 are shorted together for control configuration purposes" . I checked them and found no continuity there either, but maybe they are shorted in the electronic control board? I hope I was not supposed to short pins 1 and 10 together for the test? If not, it looks like I need to replace the control panel part W10206087 , right? Thanks for your patience helping me.
by Manage My Life
April 9th, 2012
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Lyle W
That type of membrane keypad pin-out check is sometimes difficult to execute properly. You normally need precision needle probes and some patience to accurately access and check those contacts. If you suspect that you did not hit the contacts properly, then you may want to recheck the key panel. If you properly checked those connections and got no continuity as noted on that diagram then the membrane key panel (or that ribbon cable) is apparently bad. Replacing that control key panel should fix your problem in that situation. If you need more help, let us know.
by Lyle W Earned 3,179 community points in Wall Ovens
April 10th, 2012
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Manage My Life
I am sure I did it correctly. I pushed sewing pins into the appropriate cantact pairs and got good contact, then I used a multimeter with probes touching the pins. I will order the control panel and post when I have something to report. Thanks for all your help.
by Manage My Life
April 10th, 2012
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Manage My Life
I should have mentioned that when I restored power after the check, with ribbon cable not reconnected, I get the following on the electronic panel: the time, and EE214 M214. I don't know if this is diagnostic? Anyway, I have ordered a control panel part number W10206087 from Sears PartsDirect. I will install that and post the result. Thanks for all your help.
by Manage My Life
April 12th, 2012
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Lyle W
Hello Pete. That EE214 M214 is probably the software version. You can try to use the reset that is on that second image on the first page of this thread to reset the control to factory default. That may not work if you have a bad control panel but it is worth a try.
by Lyle W Earned 3,179 community points in Wall Ovens
April 13th, 2012
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Manage My Life
The new control panel part number W10206087 came and before I installed it I made a continuity check on the new panel in the same way as the old panel, and got good continuity. Then I installed it and now everything works as it should. Thank you so much for the help diagnosing which part was bad. You were great.
by Manage My Life
April 29th, 2012
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Manage My Life
Lyle - I am having the same issues as noted above, but I have a different JENN AIR Range (model # JGR8775QDW). Their is only 8 pins not 10 like the documentation for the model listed above. Do you have the the technical information that will allow me to test the keypad and control panel for this model?

Thank you!
by Manage My Life
October 7th, 2012
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Lyle W
Hello Michael. I posted the test for that keypad in the image below. If you need more help, let us know.
by Lyle W Earned 3,179 community points in Wall Ovens
October 8th, 2012
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