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Kenmore fridge issue

Part number: 596.65934403, Serial number: KY0220865
The fridge ceases to be cold, while the freezer builds up ice. Defrosting cycle is audiable, but manual defrosting is necessary every few weeks. As I am defrosting it now, I can hear ice chunks falling into the drip pan. Can I manually check the defrost cycle to see what the problem is - is there a servicable component I can replace (circuit, heater element, relay, etc?) - should I get a tech out here or just invest in a new one? Looking for options....

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Kenmore , Refrigerators , Appliances
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2 Answers from these members:
scott d
Thank you for your question. I'm sorry you are having this problem with your fridge. The defrost system can be manually advanced and it may help determine what the problem is. I'm attaching the information to advance this control board. If it won't advance, the board will need to be replaced. If it does advance, while in the defrost cycle after a few minutes, if you can hear a sizzling sound inside the freezer, it means the heating element is working. In this case, it would also indicate the control board # 12868513 needs to be replaced. If nothing happens while in the defrost cycle, some voltage and resistance checks will need to be made. A technician may be needed to make these checks. I'm listing a site you can access to have a tech come out. Here is a link for the website:

Sears Home Services

. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.
by scott d Earned 3,139 community points in Kenmore
April 4th, 2012
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Manage My Life
When it comes to appliances having problems all we can think about is money out the window. While you are waiting on an expert to answer your question, a suggestion I have is to set service with a Sears technician. I have attached the link below. Hope this helps!
by Manage My Life
April 3rd, 2012
Answered in 6 minutes
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