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Kenmore elite Refrigerator Side by Side - Refrigerator not getting cold

I have side by side kenmore elite refrigerator. the freezer is cold and refrigerator temperature is not getting cold.Last night i removed things on the upper compartment to make sure the cool air is flowing in. There was ice build up on the door of the freezer which i removed (Probably because of no air flowing in to refrigerator side.) I unplugged the refrigerator and turned it back. In the morning, the refrigerator is not dropping but it was not also very cold. Does it take time to get it cold? I put a hand infront of the diffuser to check if air is coming in.
i feel very little air coming through. what could be the problem? is the air diffuse not working well? do i need to defrost the diffuse? i dont see the screw to open up the diffuser. any ideas or suggestions...

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Kenmore , Refrigerators , Appliances
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6 Answers from these members:
Fred M
Maria. This doesn't sound like a do-it-yourself project. If the freezer coils are not freezing then The problem will be a leak or compressor problem and neither can be repaired as a do-it-yourself project. A quick and simple test to see if the coils are cold enough is to wet your finger tips and touch the coils. A wet fingertip should stick to the coils if it is cold enough.
by Fred M Earned 3,517 community points in Appliances
January 3rd, 2013
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I have a kenmore elite side by side, model #1065896677, this unit is clear of dust and all the fans are working, I removed the coil cover and only found a little bit of frost surrounding the thermostat, the coils are clean. Neither the fridge or freezer are getting cold but I can feel the air from the fans circulating and I can see that they are not dirty. Any help would be great, as we are trying to fix it ourselves.
by Manage My Life
January 1st, 2013
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Fred M
I'm not clear if the freezer section is working. Is the ice cream hard? If the freezer is working and the freezer fan is turning but the refrigerator section is not cold enough then it may be an air damper problem. A sealed system problem in not a do-it-yourself repair. A sealed system (leak/restriction) requires a technician to repair.
by Fred M Earned 3,517 community points in Appliances
May 2nd, 2012
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Hi Fred,

thanks for your advise. i defrosted the refrigerator and started back. it is definintely not warm in the refrigerator section but at the same time it is not as cold as it needs to be.

can you please advice what should be my next step? do u think it is sealed system problem?

if so, how can i fix the seal. where can i buy the seal and where exactly is the seal. how can i open up it. i dont see i can open up diffuser from refrigerator section. is it from freezer side....
do u have instructions or manual or diagram to follow to fix the seal.
by Manage My Life
May 1st, 2012
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Fred M
The good news is the freezer is working. If the freezer is working then the sealed system is likely okay. The diffuse may be the problem. If it ices up then air flow is restricted. When any adjustments are mad it may take up to 24 hours for the refrigerator to cycle properly and for you to tell if there is any change. Make sue the fan in the freezer is working. Check for any frost built up on the rear panel of the freezer. A defrost problem can also reduce the air flow to the refrigerator side. One way to check if there is a defrost problem or ice in the diffuser is to turn the unit off and let it sit overnight with the doors open. The next morning plug the unit in and shut the doors. Check the temps in 24 hours. If everything seems to be working then likely there was a ice problem. If the problem is the same then it may be a sealed system problem. I hope this helps.
by Fred M Earned 3,517 community points in Appliances
April 28th, 2012
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Manage My Life
When it comes to appliance not working properly it can be really concerning. While you are waiting on an expert to answer your question, I suggest you add complete model number to this thread so you can get a better answer from experts. Have a nice day!
by Manage My Life
April 28th, 2012
Answered in 3 minutes
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