Manage My Life

Meaning of SE on Samsung microwave

I have a Samsung model # SMH9187W purchased 2/28/11 from Sears. Today it is not working. In display area the letters: SE are shown. I have unplugged the microwave for several hours and tried to use it-to no avail. What is wrong with the microwave? I paid $279.99 plus tax and installation. Is it worth if for Sears to come out for $75.00 to diagnosis it and then repair and parts on top of that $75.00?

Thank you for your help! :(

Microwaves , Samsung
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3 Answers from these members:
Joey S
Thank you for your question and I understand your concern.

The "SE/5E" fault code indicates the touch panel/membrane is shorted.

The complete control panel assembly with membrane will need to be replaced. The part will cost approximately $50.00 not including the service fee or labor. It will probably be worth having it repaired rather that replacing the microwave.

I am sorry, but we do not give repair information on microwave ovens because they are inherently dangerous to service. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage, and a microwave shielding leakage test must be performed using a survey meter after any microwave service. That's why I strongly warn you to have this repair handled only by a qualified service technician. You can schedule service online with Sears Home Services or by calling 1-800-4-MY-HOME.

Normally at ManageMyLife.com we like to help you with all of your repairs, but our expert advice is that microwaves are just too dangerous.
by Joey S Earned 2,043 community points in Microwaves
May 14th, 2012
Answered in 19 hours
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