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freezer is working fine, refrigerator won't go above 60 degrees.

Kenmore side by side fridge model # 97447990. Freezer is working fine but fridge won't go about 60 degrees. Cleaned out pass through from freezer to fridge, clean vents, and cleaned coils. All to no avail. Fridge is running but the refrigerator compartment will not get cold.

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Kenmore , Refrigerators
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Manage My Life
A warming refrigerator would be a concern. I did locate a previous post that is similar. I attached below if you wish to check while waiting for the expert. If you would like to schedule a technician, the Sears Home Services is below.
by Manage My Life
May 27th, 2012
Answered in 8 minutes
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scott d
Thank you for your question. I'm sorry you're having this problem with the fridge. Unfortunately, the model listed is not showing to be a valid model. However, usually if the freezer is still working ok, this will be an air flow problem. Check to see if the fan motor in the freezer is running. If there is a thick frost accumulation on the back wall in the freezer, it will lead to a failure in the defrost system. If there is no frost, it could be the diffuser or control board if this model has a board. If you would like more assistance, reply to this thread and please recheck to verify the complete model number and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

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by scott d Earned 3,282 community points in Kenmore
May 29th, 2012
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Manage My Life
Thanks for your help! I got the model number wrong, you're right! 59747990 is the correct model number. we found iced over blockages in the pass through from the fridge to the freezer in two spots. The fridge has been working fine since we thawed them out but how long before it happens again? What part do I need to replace to ensure that it doesn't ice over again?
by Manage My Life
May 29th, 2012
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scott d
Cherice, if the return air vent is what was blocked, this is usually caused from air leaking into the cabinet. This can happen if the door is kept open for long periods of time or if the door does not seal good. Check for gaps in the gasket when the door is closed. If there are gaps, a hair dryer can be used to smooth them out. Just be careful not to get the gasket too hot. In this case, if the door is closing good and not left open long, it may not happen again. If there is frost building on the back wall in the freezer, then this will be a defrost problem. I hope this will help you.
by scott d Earned 3,282 community points in Kenmore
May 30th, 2012
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