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MICHAEL RINK

Maytag front load washer gets stuck during wash cycle. Error code shows suds. We use he detergent as directed. But it won't finish cycle.

Maytag model MAH8700AWW Neptune front load washer gets stuck during wash cycle. With error code suds, we've tried using less detergent but no help. We use HE detergent as directed. The only way to finish is to stop cycle, then start again using the rinse and spin only button. Could I have a sensor problem?

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3 Answers from these members:
Manage My Life
The error codes can be frustrating. I found some information for you that I am hoping will be able to assist you until your expert can answer your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. I do hope that this will help you with your washer.
by Manage My Life
July 3rd, 2012
Answered in 6 minutes
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-1 votes
MICHAEL RINK
Thanks for the link. I'll try it.
by MICHAEL RINK
July 3rd, 2012
Answered in 3 hours
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0 votes
Joey S
Thank you for your question and I understand your concern.

Based on your symptom and details I suspect too much HE detergent is being used and the washer is attempting to remove the excessive suds and not a sensor issue. This is why it seems to get stuck with the error code (SUDS).

Reduce the amount of detergent for the size of the load and soil level.

NOTE

If you have a water softener; you will only need to use very little HE detergent.

Even though you may have reduced the amount of detergent, the previous washed clothes most likely still has residual detergent in the clothes. I recommend running a cycle without any clothes with hot water to rinse out any residual detergent. Then run a normal wash cycle with clothes

without adding any detergent

and you will likely see some suds indicating the clothes were not rinsed well due to using too much detergent. Washing soiled clothes that were not rinsed out well and adding additional detergent just compounds the sudsing issue.

If you have to; run a couple of cycles using HOT water and no clothes to get it rinsed out.

If you feel there is something wrong with the washer, I strongly suggest calling a service technician to check the washer out for proper operation.

You can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

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by Joey S Earned 2,184 community points in Washers
July 6th, 2012
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