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Adjust speed of self-propelled lawn mower

I bought a self-propelled push Craftsman lawn mowers - Model no. 917.370910. The speed needs to be adjusted. It goes way to fast and the booklet says the "engine" speed cannot be adjusted. There has to be some way to adjust the speed to slow the mower down to cut the lawn. In order to use it, my hands cannot hold the bars together as it goes to fast. With the bar not up all the way the speed goes down but it hurts my hands and is not the least bit comfortable and it is not controllable. I called customer service and was told to return it or bring it to a service center. You mean to say there is nothing that can be adjusted by the consumer? There has to be some way. Please tell me how. I have a friend that can do this. Can you call me rather than send e-mails. I paid good money and this is basic - ie. how to use the lawnmower. I don't have the strength to lift 92 pounds nor the space in my small car to carry this around to be adjusted.

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Craftsman , Lawn Mowers
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6 Answers from these members:
Manage My Life
by Manage My Life
July 12th, 2012
Answered in 13 minutes
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Mark T
by Mark T Earned 58,303 community points in Craftsman
July 13th, 2012
Answered in 21 hours
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Manage My Life
by Manage My Life
July 13th, 2012
Answered in 23 hours
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Manage My Life
by Manage My Life
October 17th, 2012
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Thomas Pluth
by Thomas Pluth Earned 7 community points in Craftsman
July 17th, 2013
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Mark T
by Mark T Earned 58,303 community points in Craftsman
July 20th, 2013
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