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Why doesn't the automatic line feeder work on my Craftsman 19.2 volt string trimmer model 315.CR2000?

RE: Craftsman 19.2 volt string trimmer model 315.CR2000

It was a new purchase from Sears roughly 2 months ago. I've used it only about 3 times. It seemed okay at first, but not now. I’ve read everything the manual has to say about it, which isn’t much, and followed instructions carefully.

Not only does the automatic line feed not advance any line, it even retracts the line. After about one minute or less of trimming, I have to manually pull out more line. It may even completely disappear back into the spool housing. There is roughly 5 feet of line left on the spool.

In order to solve the problem, I have removed the spool, rewound the line, and reinstalled according to instructions. I see nothing wrong with the mechanism such as wear, breakage, or obstruction. Everything else, as far as I can tell, seems to be in proper condition and working order. Nevertheless, something must have changed since I first used it.

Thank you for any help you can offer!

Craftsman , Lawn Mowers
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2 Answers from these members:
Joseph Perez
I am sorry that you are having some difficulties with your trimmer and I will be happy to help. I did some research and I was able to find a link with a similar question. I hope this helps with the line troubles, while you wait for your expert response.
by Joseph Perez Earned 1,607 community points in Lawn Mowers
July 14th, 2012
Answered in 7 minutes
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Manage My Life
This particular trimmer head seems to get mixed results from what I can tell. Some of them seem to work flawlessly and others do not. Given the newness of the trimmer, you may want to consider contacting the store where purchased to see if they can swap out the trimmer head assembly for you. You can also contact 1-800-4-MY-HOME to see if they can ship you one directly.

Without seeing the trimmer head directly, I really have no way to know what may be going wrong with it. Typically when something like this happens there are parts obviously worn out. With this being new and you not seeing anything out of order I have to think there is just something wrong with the assembly as far as how it was formed at the factory.

Thank you for using Manage My Life!
by Manage My Life
July 17th, 2012
Delores Griffith
I was having the same problem and called 1-800-4-myhome. The 'technician' had some problem locating the correct trimmer, even though I was giving her the model number right off the trimmer. She even told me to try the bumping routine. It clearly says it is automatic line feed.on the trimmer. Well, it turns out that it is not completely automatic. After the tech found the manual, it says to hold the trimmer up and pull the trigger. For each burst the line feeds out 1/4 of an inch. So, if you do this several times it does advance the line. It is just not a noticeable length unless you do this repeatedly. So, it really does work if you keep trying.
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