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Why doesn't the automatic line feeder work on my Craftsman 19.2 volt string trimmer model 315.CR2000?

RE: Craftsman 19.2 volt string trimmer model 315.CR2000

It was a new purchase from Sears roughly 2 months ago. I've used it only about 3 times. It seemed okay at first, but not now. I’ve read everything the manual has to say about it, which isn’t much, and followed instructions carefully.

Not only does the automatic line feed not advance any line, it even retracts the line. After about one minute or less of trimming, I have to manually pull out more line. It may even completely disappear back into the spool housing. There is roughly 5 feet of line left on the spool.

In order to solve the problem, I have removed the spool, rewound the line, and reinstalled according to instructions. I see nothing wrong with the mechanism such as wear, breakage, or obstruction. Everything else, as far as I can tell, seems to be in proper condition and working order. Nevertheless, something must have changed since I first used it.

Thank you for any help you can offer!

Tags
Craftsman , Lawn Mowers
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2 Answers from these members:
Joseph Perez
by Joseph Perez Earned 20,694 community points in Craftsman
July 14th, 2012
Answered in 7 minutes
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Manage My Life
by Manage My Life
July 17th, 2012
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Delores Griffith
I was having the same problem and called 1-800-4-myhome. The 'technician' had some problem locating the correct trimmer, even though I was giving her the model number right off the trimmer. She even told me to try the bumping routine. It clearly says it is automatic line feed.on the trimmer. Well, it turns out that it is not completely automatic. After the tech found the manual, it says to hold the trimmer up and pull the trigger. For each burst the line feeds out 1/4 of an inch. So, if you do this several times it does advance the line. It is just not a noticeable length unless you do this repeatedly. So, it really does work if you keep trying.
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