Thank you for submitting your question. You could be experiencing an issue with drive motor coupling, lid switch, or timer. For further assistance with your washer, pleaser provide the complete model number for your Kenmore unit. The model number will be located on the interior door or along the opening frame. Kenmore washer model numbers start with a 110, 417, 796, or 402 prefix. It will be followed by a period and eight other numbers. Thank you for using Manage My Life.