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Kenmore Elite Front-Loading Washer Rips Clothes.. and I'm NOT overloading it. HELP.

I have owned by Kenmore Elite 110.47081601 Front-Loading washer since 2009. approximately 4 months ago, I noticed a tiny rip in the bottom of one of my children's shirts. This continued to happen sporadically, and I thought it was my kids. Then I got a rip in one of my shirts... and thought it was me. Then this weekend, one of our jacket sleeves came out of the washer totally mangled (two large rips with rubber residue around the holes), which helped me finally to confirm that the washer is the cause of these holes. I have called Sears service, Sears warranty, Sears transfer-only customer service and all anyone wants to do is make an appointment on my dime. On this website, the experts keep saying that the machines are being overloaded. This cannot possibly be the case. This washer is THREE YEARS old and has not ripped any clothing until recently. And yes, I have already checked repeatedly for sharp objects in the washer (there are none), and I always check pockets before I wash.

B/c of the rubber residue on the jacket, it looks like the jacket got caught in the rubber ring inside the door and got twisted and ripped in the spin cycle. I already knew that the rubber ring is a faulty feature - we always look in there for socks that get lost during the wash. Is there no help from Sears? I don't even know if this is a problem that a service person can fix.. isn't it just a design flaw? A google search "kenmore washer rips clothes" reveals that many people have this problem.. will Sears help at all??

Kenmore , Washers
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2 Answers from these members:
Manage My Life
I can understand how frustrating this problem with the Kenmore washer can be. I have found a link with a similar issue which may be helpful while an expert responds with additional information on your specific model.
by Manage My Life
August 19th, 2012
Answered in 9 minutes
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