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I have a model 106.71192101 refrigerator. I need to remove the freezer floor to clean mold from the freezer.

The manual I have shows instructions for a different configuration of freezer. A standard wrench is way too big to fit around the floor screws. I cannot continue to use the refrigerator unless I can clean it thoroughly.

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Refrigerators , Appliances
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4 Answers from these members:
Manage My Life
I understand that you want to remove the floor freezer to clean it. I did some research based on the part and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful. Have a nice day!
by Manage My Life
August 21st, 2012
Answered in 9 minutes
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scott d
Thank you for your question. Normally the front 2 screws will have Phillips heads, so a Phillips screwdriver will be needed. If the screws in this model are hexagon shaped, they will probably be 1/4". In this case a 1/4" nut driver or socket will be needed. With the front screws removed, the floor will slide out. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.
by scott d Earned 3,445 community points in Appliances
August 22nd, 2012
Answered in 17 hours
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Manage My Life
Thank you for your response. My refrigerator did not have Phillips head screws. Even I have a Phillips screwdriver and would easily have been able to remove them without asking for help. They were instead hexagon shaped which meant that I had to go to Home Depot to purchase the appropriate tool before I could remove the refrigerator floor. (Thanks to your answer I at least knew which tool to purchase.)

Since I am assuming that you are affiliated with Sears/Kenmore in some way, I want to list the serious problems I see here in the hopes that my comments will reach someone who can make the appropriate changes.

1. A refrigerator should not be designed so that ordinary cleaning cannot be done without a special tool.
2. The manual that comes with the model should address all configurations or, in the alternative, the consumer should be able to call a technical support line to obtain an immediate answer.
3. An online question and answer forum is NOT customer service. My refrigerator had broken in 100 degree heat and every minute that I waited for a response from Manage My Life (what a ridiculous name) more mold was growing in my refrigerator. I cannot describe the contempt I feel for a company that so completely abdicates its customer service responsibilities!

If you could forward these comments to the appropriate party, I would be most appreciative.
by Manage My Life
September 3rd, 2012
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scott d
Joanne, I'm sorry for the inconvenience. It's very unusual for mold to grow in the freezer and I would like to explain that removing the freezer floor is really not considered normal cleaning and should not need to be removed for normal cleaning. The 1/4 inch nut driver is also an ordinary tool that is used with most all appliance repairs. However, I see in this latest information that the unit did stop cooling, which could cause the mold problem. I'm glad I was able to help you and your concerns will be taken under consideration.
by scott d Earned 3,445 community points in Appliances
September 4th, 2012
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