Departments
Brands
Top Brands
Brands You Follow
Stores
Nearby
You Visited
You Follow
You Search For
Topics
Hottests Topics
Catalogs
Featured Catalogs
People
Trendsetters
People Like You
Apps
Your apps
Discover apps
Get Advice
Top Questions
Your Q&A
Friends Asked
Ask A Question | Show All Questions
More on ShopYourWay
Pratikkumar & Harita Patel

Kenmore Elite HE3 Front load washer (loud) clicking noise

by Pratikkumar & Harita Patel Last activity date:
September 17th, 2012

Hello,

The washer stopped yesterday during spin cycle with continuous (loud) clicking noise. At that point, we unplugged the power to the washer.

Later, after about an hour or so, We tried to start using only spin/rinse cycle (11 minutes) and once the water was poured in a bit, it again started making the same noise.

Next thing, right after that, we tried was to try to have it run full cycle (declicate wash) but again after pouring some water, it started making the same noise (I think in normal case, the drum start rotating at this point).

Model# 110.42822 201
Serial# CSP 2801296
Type: 1990AKP 700/WT

12 amps 120 volts 60 hz

The washer looks exactly like the one provided in link.

Any idea what could have gone wrong?

Thank you.

Tags:
Kenmore , Washers
Be the first to comment
Ask your friends
Answers (7)
Pratikkumar & Harita Patel
Ok, based on the error code f02 (drain issue), Dad though to give it a chance before calling a technician in. He found an old sock clogged the pump. Removed and the washer works like a charm. THANK YOU VERY MUCH for all your help. Not sure on which post but somewhere I found that "Accept" answer gets the expert paid. Let me know where/how can I do that? Again, thank you all.
by Pratikkumar & Harita Patel
September 17th, 2012
| Be the first to comment
0 votes
Lyle W
There is not really a way to determine when it was purchased unless you can contact the previous owner and get that information. That serial number is valid for use by a technician to determine whether the outer plastic tub or other exception parts are still under warranty. I suspect that it was purchased in late 2003 based on the serial number.
by Lyle W
September 14th, 2012
| Be the first to comment
0 votes
Pratikkumar & Harita Patel
Thank you very much Lyle. Is there a way to know when was it purchased?
by Pratikkumar & Harita Patel
September 14th, 2012
| Be the first to comment
0 votes
Lyle W
Hello Pratik. The washer does have a 1 year warranty for parts and labor. The limited warranty on the spin basket and the tub only cover the part. Since you provided your serial number, I was able to look up the date of manufacture. It has a date code embedded in the serial number. It appears that the washer was manufacture in 2003 so that outer plastic tub (that houses the rear bearing) should still be under warranty. The phone agent will probably not be very well versed in the warranty information. The agent can set up service if you get to that point. You will probably have to agree to pay a minimum trip fee (probably around $70) to have the technician visit your home and examine the washer. The technician will then provide you with an estimate for parts and labor. The cost of the covered parts would not be included in that estimate. I hope that this helps you understand the limited parts warranty more clearly. If you need more help, let us know.
by Lyle W
September 14th, 2012
| Be the first to comment
0 votes
Pratikkumar & Harita Patel
Thank you very much Lyle and Yadira. Now, I am not currently home. Because these appliances came with the house we bought, I don't have any info regarding the warranty and when I called Sears Warranty Department, the representative (Mike) said that it's only 1 year warranty. I tried to explain him that I've read it on many websites etc that different parts are covered for different periods e.g. CCU is 2 years, something else is 5 years and tub is 10 years but he wouldn't budge. So, evenutally, yesterday night, thinking that nothing is covered, I just decided to ignore the noise and see what happens. After resetting the cycle times (hitting cancel 3 times while holding for 6 second on third press), I had a cycle run with empty load. It stopped at around 10 minutes left with error code F02. Not sure if machine is behaving odd or is it because I reset the cycle times. Will know better by tomorrow.
Answered in 24 hours
by Pratikkumar & Harita Patel
September 14th, 2012
| Be the first to comment
0 votes
Lyle W
I recommend that you check inside the spin basket for a wire or foreign object that may be sticking through the holes in the basket. That type of item could make a clicking noise as the basket turns. Manually rotate the spin basket and see if you can pinpoint the source of the clicking noise. Your details seem to indicate that it only occurs when the basket is spinning. You can also check to see if you hear an item rattling around in the babbles that are inside that spin basket. That could cause a clicking noise when the basket rotates during the cycle.

If you cannot find the source of the noise by following the above tips, then you may have a broken support vane on that back of that spin basket. You can check for that failure by pressing up on the front top lip of the stain less steel spin basket. Check for play or movement of the spin basket in relation to the plastic outer tub inside the cabinet. Rotate the spin basket a few degrees and repeat that test. Continue checking the spin basket around the entire 360 degrees of rotation. If you find a section of the spin basket that exhibits a significant amount of play in relation to the outer plastic tub then you probably have a broken support vane on the back of that spin basket. The spin basket will need to be replaced in that situation. That spin basket has a lifetime limited parts warranty. You would need to pay for a technician to diagnose and replace that part (usually around $150) but the part would normally be covered. The details of that warranty are in the owner's manual. Here is a direct link for your manual in case you need it:

Kenmore Elite HE3 Washer Model 110.42822201 Owner's Manual

.

Since the spin basket part is under warranty, I recommend that you have a service technician diagnose and repair that type of problem in that situation. Here is a link for the Sears Service website:

Sears Home Services

.

I hope that this information helps. If you need more assistance, reply with additional details.
Answered in 22 hours
by Lyle W
September 14th, 2012
| Be the first to comment
0 votes
Manage My Life
A washer is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached a helpful link below that may provide information to assist you with your question.
Answered in 8 minutes
by Manage My Life
September 13th, 2012
| Be the first to comment
0 votes
Add your own answer
Sign in to answer a question
Didn't find what you are looking for? Ask a question