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Dishwasher won't start. None of buttons respond or light up

Kenmore Elite Ultra Wash Dishwasher Model#13929K012
Can't start dishwasher. None of the red lights light up, including the Control Lock light. Nothing happens when push any of the buttons, no matter what cycle is selected.

Dishwasher is closed all the way. No lights, no sound, nothing. Have already checked circuit breaker and it's fine.

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Dishwashers , Kenmore , Appliances
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5 Answers from these members:
Manage My Life
The dishwasher is great at getting the dishes clean and helping save time. The dishwasher not starting can be very frustrating. I found some information for you that I am hoping will help you until your expert answers your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. I do hope that this will help you.
by Manage My Life
October 3rd, 2012
Answered in 5 minutes
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Manage My Life
Thanks, Marc. Any idea how to follow this suggestion that was in the response you referred me to:

"If the dishwasher is totally dead then there is good chance the thermal fuse located inside the console is faulty"

I don't know how to locate the thermal fuse or if that's even something a consumer can do.
by Manage My Life
October 3rd, 2012
Answered in 21 minutes
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Ron  Hawkins
Thanks for your question about the dishwasher not coming on, sorry to hear you are having this problem. I will be happy to assist.

It does sound like there is no power to the control, and you have checked the breaker. The next thing I suggest is checking the wiring at the power supply box under the dishwasher. To access this you must remove the service panel at bottom of dishwasher,

always disconnect power supply before servicing appliance and when testing live voltage wear safety equipment

there you will see the power cord interning a small box, remove the screw and cover you will now see the power connectors. Check with a volt meter for 120 volts between black and white. If there is no power the problem is in your supply to the unit. If you have proper voltage, then refer to the below attachment and check the thermal fuse. (Just click on link)I hope this helps, if you need additional help please reply with more details.

Thanks Ron H.





How can I test the thermal fuse on my Kenmore dishwasher model 66513833K600?
by Ron Hawkins Earned 2,385 community points in Kenmore
October 5th, 2012
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Manage My Life
Ron: While I appreciate your reply, your suggestion is far more technical and requires far more expertise than the average consumer has, particularly since this involves working with electricity. Most non-professionals are leery of working with electricity problems.
I had a repairman out yesterday and he fixed the problem in less than 5 minutes. He took off the inside panel of the door, unplugged and plugged back in one of the many cords inside the door (he referred to it as "resetting" the dishwasher) and all was fine.
I find it very upsetting and not very consumer-friendly that this is such a common occurrence - according to the repairman - yet there isn't an easy and safe way for the consumer to do this reset on their own. I spent $130+ for a 5 minute repair and nothing was even broken, an internal plug merely needed to be unplugged and plugged back in.
We have had this dishwasher for slightly over a year. My previous dishwasher - not a Kenmore - lasted more than 15 years. It never needed a single repair or "reset" and was only replaced due to a kitchen remodel.
The repairman yesterday tried at least 3 times to convince me to buy the extended warranty for $90/year. If Kenmore truly thinks one of their appliances will incur more than $450 in repairs over a 5 year period, then something is definitely wrong with the way it is building appliances.
I do have the extended warranties on my Kenmore washer & dryer but those are not only much higher ticket items, but the warranties include an annual maintenance check.
Obviously there is a flaw in Kenmore's idea of manufacturing appliances as it appears repair problems are "built in" to their appliances.
by Manage My Life
October 5th, 2012
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Ron  Hawkins
Hello Sheri, I am sorry that there was a problem with your dishwasher and you had to have service out. sears does and always has required the highest quality appliances from the manufacture, and it is concerning that you had any failure so soon with your dishwasher, In no way are there built in failures on any product sold by Sears. As far as additional warranties, it is recommended with all products as the cost of service continues to rise for Sears and all appliance service industries.

Respectfully
Ron H.
by Ron Hawkins Earned 2,385 community points in Kenmore
October 5th, 2012
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