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GARY BENNETT

problems with proform treadmill

I recently ordered a new power supply for a proform 345 treadmill (model # 831.294031). The old one had a circuit burn out. Received the new board, made all the connections, but neither light on the power supply works. The only light that comes on is the D11 LED on the motor controller. I am getting 120v to the power supply, but the only thing that works is the incline. Where do I go from here? Thanks

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8 Answers from these members:
Mark T
Gary,
If you ordered the power supply board from Sears parts direct please call 1-800-252-1698 for an exchange. If you have any problems with the exchange or the new part, please let me know I will be happy to assist you. Mark
by Mark T
December 23rd, 2012
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GARY BENNETT
Mark, I went back and checked the connections and I have 120 volts at both AG1 and AG2 but no light is on. Since this is a new power supply, what is the process to get a new one and who do I need to contact? Thanks, Gary
by GARY BENNETT
December 21st, 2012
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Mark T
Gary,






To properly check the voltage, you need to place one meter lead on the LG1 and the other meter lead on the LG2. If you have a reading of 120 volts but the LED labeled LD2 is not lit, the power supply board is defective.






Thank you for using Manage my life.
Mark.
by Mark T
December 18th, 2012
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GARY BENNETT
mark,
I have 120 volts on the LG1, but o volts on the LG2 terminal.
by GARY BENNETT
December 17th, 2012
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Mark T
Anonymous,






Before ordering another new power supply, I recommend checking the AC voltage to the power board. You should have 120 volts on the LG1 and LG2 terminals. If you have the voltage on these two terminal and there are no lights I recommend replacing the power board.






Please let me know if you need further assistance.






Thank you for using Manage my life.

Mark T.
by Mark T
December 13th, 2012
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GARY BENNETT
I checked the VDC from the power supply and to the console and am getting 0 VDC at both connections. Since no LED lights up on the power supply, wouldn't this indicate that the new power supply board is bad.
by GARY BENNETT
December 12th, 2012
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Mark T
Thank you for your question.

I am sorry you are having a problem with the treadmill. First, double check all of the electrical connections. If the connections are fine, you will need a volt ohmmeter to diagnose the treadmill. If you have a meter please follow the diagnostic information in the images below. The instructions include live voltage checks. If you feel confident that you can make the checks safely, you should be able to pin point the problem. If you do not feel confident in making the checks please have a service technician service the treadmill. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.



I hope this is helpful. Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.
by Mark T
December 6th, 2012
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Manage My Life
When it comes to getting error codes it can be a really big headache trying to find out what it means. While you are waiting on an expert to answer your question, I found a great link in the Manage My Life website on your error code. I have attacehd the link below. Hope this helps!
by Manage My Life
December 5th, 2012
Answered in 4 minutes
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