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PAM DICKIE

Kenmore Intuition Canister beater brush not working - maybe motor

Went to use the vacuum and the beater brush doesn't work. Power works throughout other than beater brush won't engage. Cleaned the hair off of beater brush and belt drive. Still doesn't work. Any other ideas?

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Kenmore , Upright Vacuums , Appliances
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13 Answers from these members:
Mark T
Pam,
I am glad to hear you have the vacuum fixed. Please keep us in mind if you have any other problems around the house.


Thank you for using Manage my life.

Mark T.
by Mark T Earned 1,607 community points in Appliances
January 8th, 2013
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PAM DICKIE
Ok...had my husband finally help and he figured out that one of the connections in the floor head was disconnected. It was as simple as that! Thank you for all of your help!
by PAM DICKIE
January 7th, 2013
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PAM DICKIE
ok. our ohms meter has a V~, A with three dots under a line and a V with three dots under a line. Also a 9V and 1.5V setting. I don't see an RX1 setting. Sorry, I am not knowledgeable with this meter. I believe it is getting electricity to the end. The light on the end of the wand works.
by PAM DICKIE
January 7th, 2013
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Sam A
Put the ohm meter on the lowest scale. If it has RX1 on the meter set it to that.

Sam A.
by Sam A Earned 707 community points in Appliances
December 10th, 2012
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PAM DICKIE
Ok...I have an ohms meter but am unsure of what to set it on to check. Can you help me in which setting to put the ohms meter on?
by PAM DICKIE
December 10th, 2012
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Sam A
Thank you for the update with the model number and troubleshooting. If you have a volt/ ohm meter you can check the prong sockets at the bottom of the lower wand to see if you have 120 volts delivered to the sockets.

The fitting on the end of the lower wand will not allow you to plug the power mate jr. in too it to check for power. The connection inside the wand to supply power to the power mate may be broken.

You can take the wand apart to check those internal connections but it is not an easy task.
Please follow the instructions below for taking the wand apart to check the connections.

Sam A.
by Sam A Earned 707 community points in Appliances
December 7th, 2012
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PAM DICKIE
A bit of further troubleshooting information...the light at the end of the wand when plugged in works as well...so this would further indicate that there is power that far.
by PAM DICKIE
December 7th, 2012
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PAM DICKIE
116.28014
by PAM DICKIE
December 7th, 2012
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Sam A
Thank you for the update Pam. If you would please provide the model number of the canister I will be able to tell you if you vacuum cleaner has a fuse in the wand assembly or if you will need to change some wiring in the lower wand and power mate. The model number should start with 116.2XXXXX and it will be on the underside of the canister base.

Not all models are the same even in the same brand.

Sam A.
by Sam A Earned 707 community points in Appliances
December 7th, 2012
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PAM DICKIE
Okay, when I hook up the pet powermate to the handle it works.
by PAM DICKIE
December 6th, 2012
Answered in 23 hours
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Sam A
Thank you for your question on the power mate roller brush motor not running.

You have done a good job of doing the first steps in checking for this problem.

If you have the small power mate attachment you can put it on the end of the hose handle to see if it will run. If it does then we know we have power to that point.

If you do not have that attachment then you will need a volt/ohm meter to check for voltage at the plugin at the bottom of the wand to see if power is getting to the power mate.

Plug the vacuum in put it to the carper mode on the handle and set the meter on the 120 volt scale and carefully touch the black and red leads of the meter onto the two prongs on the end of the wand where it would plug into the power mate. It should read 120 volts.

If it does not then there may be a fuse link at the top of the wand that is open.

Please reply with the model number of the canister so I can see what your model has for components that could cause this problem.

Thank you.

Sam A.
by Sam A Earned 707 community points in Appliances
December 6th, 2012
Answered in 14 hours
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PAM DICKIE
Okay, I have tried that and nothing. When I had the cover off while cleaning the beater brush and motor drive shaft, I pressed it there as well. Still nothing.

Nothing seems to be jammed or caught at all. It worked the last time it was plugged in and then this time nothing. Could it be the contacts? There is no difference when I press the carpet/bare floor option. Doesn't seem like it even tried to engage the motor in the powermate.
by PAM DICKIE
December 6th, 2012
Answered in 9 hours
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Adam C
Try pushing in the red reset button on your vacuum's head assembly (possibly using the tip of a ball-point pen).

The beater brush setting should also be raised up higher, to avoid over-loading the beater-brush motor during future vacuumings.
by Adam C
December 6th, 2012
Answered in 3 hours
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