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David Houlihan

How to get Seiki TV out of Retail mode

I have a new Seiki TV LED HDTV SE322FS and after going through the intial setup wizard, I think I may have it in the "retail" mode, i.e. very bright colors, etc. Also, some menu items are unavailable, "greyed out" (Picture - Tint and Setup - Advanced can be seen but are greyed out and can't use).

In the intital setup, there was a step to select "retail" or "home" mode and I may have not set it correctly to home mode. Now I can't find a way to get back to the intial setup to correct. Have tried the following suggested by Seiki cust service, with no success: (1) Menu - Setup - Restore Defaults - Yes - Enter; and (2) Unplug TV and antenna overnite, and see if inital setup wizard restarts. Neither worked. I also went to the Sears and the salesman could not provide an answer.

I've noticed on Internet there are various special methods involving certain remote key combinations to get to the Initial setup for other TV brands, but have not found for the Seiki brand.

I need to know how to get to the Intial Setup Wizard so I can select the home mode, or any other way to convert to the home mode? If I can't get it out of Retail mode I will have to return, Thanks!

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14 Answers from these members:
Manage My Life
Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.
by Manage My Life
December 28th, 2012
Answered in 6 minutes
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Jerry C
Hello David,

I would like to assist you with your television question. Before attempting to reset your television, I am wondering if it is currently set to a specific mode? On a lot of the current televisions if they are set to vivid or another pre-programmed setting, the menu items like tint or color will be greyed out, unless the TV is set to custom. Basically the programmed setting is not allowed to be adjusted without going into the custom setting and then tweaking the settings precisely how you would like them.

Please let me know if this is the case. I look forward to assisting you further.

Jerry C
by Jerry C Earned 346 community points in Televisions
December 29th, 2012
Answered in 23 hours
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David Houlihan
Thank you Jerry, I have tried all the available Picture Modes (Energy Saving, Standard, User, Dynamic and Movie) and in all of these the "Tint" option is "greyed out" and unavailable. When I went to Sears, the display model was the same as this.
by David Houlihan
December 29th, 2012
Answered in 24 hours
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Jerry C
Hello David,



I would like to check to see if your menu has the installation selection available in the main menu. Press the MENU button on the remote and look for INSTALLATION under the main menu. If it is there let me know and I'll guide you through the prompts in an attempt to reset the mode to home.



Jerry C
by Jerry C Earned 346 community points in Televisions
December 31st, 2012
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David Houlihan
Hello Jerry,
There is no INSTALLATION option in the MENU. The MENU selections are PICTURE, AUDIO, TIME, SETUP, LOCK and CHANNEL. In the SETUP, there is an "Advanced" option but this is "greyed out" and unavailable.
by David Houlihan
December 31st, 2012
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Jerry C
Hello David,



Thank you for the update. I have looked a several different versions of menus for this type of set. What are the remaining options within SETUP and which are greyed out?



Jerry C
by Jerry C Earned 346 community points in Televisions
December 31st, 2012
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David Houlihan
The SETUP options are: Menu Language, Transparency, Zoom Mode, Noise Reduction, Closed Caption DLC and Restore Default. FYI, I have tried the Restore Default many times and it does not resove the problem.
by David Houlihan
December 31st, 2012
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Jerry C
Thank you for the additional information David. There are very limited resources available for this model, I know that you have contacted the manufacturer, but it may be a good idea to attempt contact via email. I have attached a link to their contact page at the end of this reply. Be sure to describe the issue in detail and let's see what we can find out. Be sure to post what happens on here, for the benefit of anyone else who may have this issue.



Jerry C
by Jerry C Earned 346 community points in Televisions
December 31st, 2012
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David Houlihan
Thanks. I have previously contacted the manufacturer at the email address at the same link you provided. I asked how to return to the Initial Setup mode, and I got a two word response: "menu setup". I then responded with basically the same question as my initial post here and am now waiting for a response. I will post whatever I find out.
by David Houlihan
December 31st, 2012
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Jerry C
Hello David,



Thank you for the clarification, I did not realize that you had already emailed. I will continue to research this issue and will try other avenues as well. I'll post any new information that I may find. One thing that you may want to try after resetting as they suggested, is to press and hold the power button to turn the television off and then unplug it and continue to hold the power button for 10 seconds or a little more. It is a long shot, but worth a try.



Jerry C
by Jerry C Earned 346 community points in Televisions
December 31st, 2012
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Dwayne Carson
I had the same issue. The right two menu items were grayed out, "Lock" and "Channel" with no apparent way to access them. I was finally able to get to these items by selecting the TV Source from the source menu, then letting it scan through all the channels looking for available channels (a time consuming process); after which, Lock and Channel were accessible. I also found on-line that you can get to the factory menu by hitting "Menu" and 0000 (four zeros). But don't play with these unless you're sure what you are about to do...it has options like "Init EEPROM", "Factory Reset" and "Software Upgrade" amongst others.
by Dwayne Carson
March 3rd, 2014
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ricardo vargas
click menu then press 0000 numbers
by ricardo vargas
March 25th, 2014
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Holi Holifield
I have the same issue as far as getting back to the initial setup wizard. I set mine to cable when I think I should have set it to Antenna. I have DirecTV and I don't think that's cable. Any suggestions?
by Holi Holifield
May 10th, 2014
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Tamara Scioneaux
The previous person was right! Press MENU then 0000
by Tamara Scioneaux
March 1st
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