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Manage My Life

Troubleshooting Proform Crosswalk 400e treadmill

by Manage My Life Last activity date:
March 23rd, 2013

I have a proform crosswalk 400e treadmill model number 831.29633.1 sn u11325061. I am having an issue with the belt starting and running under normal operation. When I hit the start button to engage the motor and run it turns the belt maybe 6 inches and then stops. The console will have to be restarted by removing the magnetic safety or unplugged.

The troubleshooting I have done is minimal. I have tried different outlets to include moving it from the GFCI in the garage to a no GFCI. It is not tripping any breakers in the house or on the treadmill itself. I am fairly good with flow charts and a multimeter I just need some guidence. My initial thought is to replace the control board. All other motors and indicators work as advertised. Thanks in advance for any help.

Treadmills , Running
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Answers (4)
Manage My Life
Justin, The motor being warm is normal. The choke looks like a transformer. It is mounted on the controller on this treadmill. Also, remove the small belt the turn the front roller. If the treadmill still shuts down that way, I suspect the controller is bad unless there is an unplugged wire.
by Manage My Life
March 23rd, 2013
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Manage My Life
I did lossen the belt it was a little tight. I did the belt tension check by sliding backwards at full incline and did so successfully. In the previous post you referenced the choke. What is that part I would like to perform a ohm check on it. The motor is not hot so I precieve the main circuit board to be bad. Any other advice would be greatly appreciated.
by Manage My Life
March 16th, 2013
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Manage My Life
Thanks for contacting

. I understand how frustrating it is having trouble with your treadmill shutting down. We are here to help. Alina did provide you a good link on this problem. I recommend checking the belt tension. If the belt is too tight, the control board will shut down. The walking belt should be able to pull up 2-3 inches. Just loosen the walking belt tension if it is too tight. Also, lubricate the belt. Next, start up the treadmill and see if there is any improvement. If that did not solve the problem,


the treadmill

and remove the motor cover. Now, plug the treadmill back in and run the walking belt until it shuts down. Next,

unplug the treadmill

and place your hand on the motor controller and motor. The part that is burning hot needs to be replaced. Also, check for any unplugged wires on the  control board. I also recommend ohming out the choke with a multimeter. The choke should read .5 ohms. If the choke reads lower than 05 ohms, replace it. It is normal for the choke to be hot to the touch. However, if the problems is still not found, I suspect the control board is bad. I hope this helps.

To order treadmill parts, please visit

with the model number.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using
Answered in 23 hours
by Manage My Life
March 9th, 2013
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Manage My Life
I understand that you are having some problems with your Proform Crosswalk. While you are waiting for an expert to respond, I have attached a helpful links below that may provide information to assist you with your question. Have a great day!
Answered in 4 minutes
by Manage My Life
March 8th, 2013
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