william wilson

craftsman 2.6 cu. in./42cc 2-cycle gasoline chain saw wont start making three cuts

my chain saw started acting like it was flooded after the first. use so i called the customer support line they had me pull the spark plug which was bad. they had told me just go to sears and have them replace it which ment i bought a new one after having the saw for a week (Spark plug E3.12 replacement for the rcj7y). gapped it to the .025 useing a spark glap tool for my car. but still no luck in getting it start it doesn't even run when fully choked now where before it did. by the time i had enough time on my hands to try this and letting the saw air out in case it was flooded went past store return police.

Craftsman , Kenmore PRO Appliances
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3 Answers from these members:
Fred M
 I am sorry for the problems you are having with your new chainsaw.  Here is a link that will provide the nearest drop-off locations:

Sears Home Services

.  I suggest this first since the unit is new and you should not need to buy any parts.  Does it try to start with the original spark plug?  If you reply with a model number I can search previous history and see if there are any known problems.  I suspect a fuel problem but with a brand new unit taking it in for service is the best option. 
by Fred M Earned 3,819 community points in Craftsman
April 20th, 2013
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