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FRANK FRANCIOSI

Kenmore Elite (796.3152#21#) Washer and Matching Kenmore Elite Dryer

We just purchased this top of the line washer/dryer pair. I'm not too impressed with the level of wrinkles that I get after washing and drying permanent press clothes, particularly dress shirts. What are the proper settings for permanent press shirts? Is this a dryer problem, a washer problem, or both? Is there a MY Cycle group of settings that will optimize my washer's performance for permanent press shirts?

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Dryers , Kenmore , Washers
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4 Answers from these members:
Jonathan Baca
I'm sorry for all the frustration with your clothing. With newer washers and dryers there are no manufactured suggestions to prevent wrinkles. I found the best way with these models is to use the delicate cylce on the washer and then to fold or hang the clothes up as soon as the dryer is finished. This will generally be the best way to prevent excessive wrinkles. On your model, you may try using the Workout Wear cycle. That would be the closest to a permanent press type cycle.
by Jonathan Baca Earned 171 community points in Kenmore
June 25th, 2013
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FRANK FRANCIOSI
I've tried different sized loads to no avail. The clothes do not come out of the washer "tied together." I have not mixed heavy and light items. I've noticed that there is no permanent press cycle on this washer or dryer. If my memory serves me correctly, my old washer and dryer had permanent press cycles. For my old washer, the clothes were allowed to cool down before they were rinsed. For my old dryer, the permanent press cycle also included a cool down cycle. What I was hoping that you could suggest is a custom cycle that I could program using the My Cycle feature that would improve the performance of the washer for permanent press clothes. The clothes are coming out of the washer wrinkled. Spin speed setting doesn't seem to help either. these are expensive appliances and they should perform better than the 15 year old versions that they replaced.
by FRANK FRANCIOSI
June 24th, 2013
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Jonathan Baca
Thanks for contacting ManageMyLife.com. I understand your concern with your clothes being wrinkled. Generally, this issue stems from overloading of the dryer. Try doing a load with only a few clothing items in the dryer. If it comes out without being wrinkles, you know it's overloaded. Also, check to see how the clothes come out of the washer. If they come out kind of tied together this will happen. On some of the newer washers they can become wrinkled together. What I've seen with some of these washers and dryers is if you wash heavier clothing with lighter clothing, it also may cause them to wrinkle or knot together. I hope this information is helpful.

If the problem continues and it's under warranty I would suggest contacting Sears service at 1-800-469-4663 for more detail and service options.

Please feel free to let me know if you need further assistance.

Thank you for using ManageMyLife.com.
by Jonathan Baca Earned 171 community points in Kenmore
June 21st, 2013
Answered in 12 hours
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Manage My Life
I can appreciate your concern over your clothes being wrinkled. I will forward your question to an expert who will investigate the matter further and get back to you.
You will hear from them within two business days if not sooner.
Until you hear from us, have a nice day.
by Manage My Life
June 21st, 2013
Answered in 6 hours
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