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Samsung Washing Machine Drain Pumps

I have noticed recently that several newer model Samsung washing machines have been having a lot of issues with fracturing and separation of their drainage pumps. I am wanting to find out if this is a known issue, and/or if their are any service bulletins available that discuss how to remedy this issue. If there is a service bulletin available, could I be provided an image or (preferably) a copy to see if it is the same pump/issue as what I am talking about?

Thank you

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Samsung , Washers
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6 Answers from these members:
Manage My Life
I have since received information that a bulletin was issued from Samsung to Sears on 02/22/2013 regarding drain pump cases. Bulletin number ASC2013022001.

Would this information help in obtaining a copy of the requested service bulletin?

Thank you for your time
by Manage My Life
July 3rd, 2013
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Manage My Life
Thank you for replying. Because of the legalities we have to go by actual facts and I do apologize but there is nothing about the separation and fracture on the pump. So what I will do is provide you Samsung information here is the link: samsung.com/us/support/ I do hope this helps. Thank you for choosing Manage My Life.
by Manage My Life
June 27th, 2013
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Manage My Life
The models I have seen the issue with were top load washers. The model numbers and other information were mentioned in my second post on June 24, 2013. Thank you for your time.
by Manage My Life
June 26th, 2013
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Manage My Life
Thank you for your question. I did check with Samsung and I also did research with the National Recall list. I was unable to find the problems you mentioned. Without a model number I was not able to do a model specific search. So I searched all Samsung front loaders without finding problems with separation and fracturing.

If you have anymore questions or concerns please reply to this post.

Thank you for choosing Manage My Life.
by Manage My Life
June 25th, 2013
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Manage My Life
Two of the models I have seen this issue with were Samsung WA456DRHDWR/AA and WA422PRHDWR/AA. Typically the washing machines with the issues I have seen were sold between 2011-2013.
by Manage My Life
June 24th, 2013
Answered in 2 hours
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Manage My Life
Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.

 
by Manage My Life
June 24th, 2013
Answered in 1 hours
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