I called SYWR and was told to call back to the store where I purchased the product; they said they could not help me that I needed to call the SYWR number the other person mentioned. Called and told them what the store said, and he said to call the store back and talk to the manger. Never could get it worked out. I also lost $15 in a printed coupon when I shopped at the Hickory NC store. Cashier said coupon was applied, but it wasn't. Called back and guess what! Every body says to call someone else and no one helps you. I have lost $65 in coupons that have not worked. If anyone ever gets their money back from these coupons, let me know.