Hello Cherip18. Thank you for writing in. So that we can better help you can you please email your order number to firstname.lastname@example.org. They will be able to look up your order and figure out what the problem is. I hope this helps you.
Thank you for using Shop Your Way. I'm sorry that the product size was not listed. I have done some research and found the following dimensions. I hope they help. Product Dimensions: 25 x 17 x 17 inches. Weight of the carrier is 4.5 pounds