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They could have been promotional points. If you click the "Reward Points" button on the upper right, and then choose account history, the type of points earned will show. If you still have questions, it's best to call them.
Susan, it sounds as if part of your original purchase was paid for with Promotional Points. To know for certain, please reiew your Account History or call the Member Care Center at 1-800-991-8708.
Then Sears and KMart are the stores for you. Jaclyn Smith, Attention some great lines for work or play. If you need any additional help just link up with me at ps.shopyourway.com/personal-shoppers/lisagutman.invitation and I can assist you with other questions and help you find great items and deals that I find on the site every day.
Lisa
When purchasing items on Sears.com or Kmart.com, the items must be sold by Sears or Kmart. As this item is a Sears item, we are not sure why you were not able to redeem your rewards on the purchase. If you would like additional assistance with this concern, please contact the Member Care Center at 1-800-991-8708.