Hi! My name is Deb and I am a Personal Shopper with Shop Your Way. It doesn't hurt to call Shop Your Way customer service to get them to look into it for you. You can reach them here 1.800.991.8708. If you allow me to be your Free Personal Shopper I can help you find the lowest prices, great deals and create custom catalogs to make your shopping experience more enjoyable. I do all the work so you don't have to! New clients receive a welcome email with a coupon for $5 back in points on your next $25 purchase at Sears or Kmart. Simply click this linksyw.co/momssearch and the select the Become a Client button and you will be set. I look forward to having you on my team!