Hi! You can check the email address listed on your account because they are supposed to send you an email when an order is ready for pick up. They ask you to bring a printed copy of your email with you to pick up your order so they can scan your email to find your order quicker and make sure the person who paid for the order is the person receiving the order. You can also check here: http://www.sears.com/shc/s/nb_10153_12605_NB_CSHome or http://www.kmart.com/shc/s/nb_10151_10104_NB_CSHome . Your sign in info is the same as your SYW info. If you are picking up your order at a Kmart call and ask them where to pick up your order to save yourself time. Some stores use different areas. Hope that helps! Merry Christmas!