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VIRGINIA OBRIEN
Hello. I was told that this item was canceled. Can you verify the cancellation?
by VIRGINIA OBRIEN 
3 days ago
ROXANE DAVIS
Please contact us at Sears Member Service
1-800-366-3028
Answered in 14 hours
by ROXANE DAVIS |
3 days ago
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DEB PINE
Why are the points for this purchase not posted to my account??
by DEB PINE 
7 days ago
SHOP YOUR WAY Site Support
Hello, please contact the SHOP YOUR WAY REWARDS membership service at 1-800-991-8708. The line is open 8AM-11PM CST, 7 days a week, except for certain holidays or email them at info@shopyourwayrewards.com

Please note that it may take up to 7 days after a purchase for points to appear in your account
Answered in 19 hours
by SHOP YOUR WAY Site Support |
6 days ago
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ASHLEY LOWE
How do I find out if my freezer is still on warranty
by ASHLEY LOWE 
16 days ago
Member Assist
Posted by Thomas D. from Sears Woodland Hills Mall:

Call 18004myhome, they should be able to tell you.

Need Further Assistance? Check out my page ma.syw.net?a=ThomasHelp001
Answered in 3 hours
by Member Assist |
16 days ago
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Carolyn Henson
What is the model number for a replacement icemaker for a Kenmore model 253.74879401 refrigerator?
by Carolyn Henson 
20 days ago
Member Assist
Posted by Corey H. from Sears Great Northern Mall:

The part number is 241798201

Need Further Assistance? Check out my page ma.syw.net?a=CoreyHelp001
Answered in 38 minutes
by Member Assist |
20 days ago
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cecelia fletcher
how many lbs does it hold and is it frost free
by cecelia fletcher 
22 days ago
Member Assist
Posted by Cathy H. from Sears 100 Kentucky Oaks Mall:

Cecelia thanks for your question the freezer is not frost free and the pounds it will hold is about 100 to125depending on food containers hope this helps

Need Further Assistance? Check out my page ma.syw.net?a=CathyHelp001
Answered in 3 hours
by Member Assist |
22 days ago
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KATHARINE TAYLOR
My Kenmore Elite Fridge 795.72095.110 is not dispensing water. Water line was freezing up to the ice maker and now the water dispenser.Is there a fix?
by KATHARINE TAYLOR 
October 14th
scott d
Hello Katharine, I'm sorry you are having this problem with the water line freezing. Unfortunately, the model number listed is not showing to be a valid model and I cannot access any information. I can only provide some general information. In most cases, this problem will indicate the water valve is not seating all the way and allowing water to seep through, which will cause this problem. In this case, the water valve would need to be replaced. Some models will have a small heater attached to the water tube and if it fails could also cause this problem. In this case, the problem could be with the main control board or it could be a failed heater, which would not be repairable. If you would like more specific information, please recheck to verify the model number and we will be glad to assist you further. If you would like to have this checked by a technician, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.
Answered in 11 hours
by scott d |
October 14th
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Shawna shawnalynn
Why is there frost in my Kenmore freezer?
by Shawna shawnalynn 
October 9th
scott d
Hello Shawna, based on the information listed, with frost accumulating apparently all over in the freezer, it indicates air is leaking into the freezer. Be sure to check the door seal, that it's making a good seal all the way around the door. Also make sure the door is being closed all the way. Another possibility could be the freezer door popping open when the fridge door is closed. When this type of problem (frost) occurs, the air flow to the fridge section will be reduced and it will cause the cooling problem in the fridge. In this case, you can turn the unit off for 24 hours and leave the freezer door open to allow it time to defrost. If the problem reoccurs, I recommend having it checked by a technician. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.
Answered in 10 hours
by scott d |
October 9th
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DEBRA LEVESQUE
Once our freezer reaches the correct temperature we are unable to open the freezer. Is this a common problem?
by DEBRA LEVESQUE 
October 6th
scott d
Hello Debra, thank you for your question and I can understand your concern. Unfortunately, without the model number, I will only be able to provide some general information. Based on the information listed, this is not common. Now, it is common for doors to be hard to open, right after they have been closed but only for a couple of minutes. In this case, I would recommend having it checked by a technician. You can call 1-800-469-4663 to schedule a tech to come out.
Answered in 13 hours
by scott d |
October 6th
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BEVERLY GOLNIK
How come I have not received points for purchase
by BEVERLY GOLNIK 
September 23rd
Joseph Mills
Posted by Joseph M. from Sears Hulen Mall:

If you have your receipt, call Rewards and give them the sales check number at the top of the receipt.

Need Further Assistance? Check out my page ma.syw.net?a=JosephHelp013
Answered in 21 hours
by Joseph Mills |
September 24th
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DeAnna Hancq
I have a Kenmore French door bottom freezer model # 253.7031. I am experiencing large amounts of water in the refrigerator under the crisper.
by DeAnna Hancq 
September 21st
Member Assist
Posted by Herlinda L. from Sears Cielo Vista:

I agree with Fred M with you might have a defrost drain clogged because I experience it myself with my refrigerator so I called Sears Service at 1-800-469-4663 and they fixed my leaking from under my crispers !

Need Further Assistance? Check out my page ma.syw.net?a=HerlindaHelp001
by Member Assist |
September 23rd
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