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Showing 55 questions
Kenmore (26)
Efficient (2)
Freezer (2)
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I got emails that won Playing with Ice & Smitten with Sears, but points are not showing...HELP
by J T 
March 11th
You might need to fill out a w-9 form. Check the bottom of the email, once you hit a certain threshold with the site, you have to fill that out to keep getting points.
Answered in 1 minutes
by Brad
March 11th
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Stephen Gable
How do I remove the trim ring around the water and ice dispenser on my one year old Kenmore 25370313211 refrigerator. Picture shows screw none on mine
by Stephen Gable 
March 6th
scott d
Stephen, I suspect the trim ring you are referring to is the housing cover that fits around the dispenser. Did you remove the drip tray at the bottom, to check for a screw? The frame can be removed by pulling straight out at a corner and then working your way around the frame, pulling it out of the groove. If you would like to have a technician check this, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.
Answered in 48 minutes
by scott d
March 6th
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Scott Street
I have a Kenmore Refrigerator/Freezer Model # 25361822106 that refuses to defrost. Do I start with replacing the defrost timer or heater or thermost?
by Scott Street 
March 3rd
scott d
Scott, I'm sorry you are having this problem with the refrigerator. A good check for this will be to first, try advancing it manually into a defrost cycle. To do this, turn the dial on the timer, clockwise very slow until it makes a loud click and the unit stops running. After a few minutes, if you can hear a sizzling or popping sound inside the freezer, it will mean the heater is on. In this case, the timer # 215846602 will need to be replaced. If nothing happens, I would recommend replacing both the heater # 5303918208 and bi-metal thermostat # 5303918202. If you would like more assistance, reply back with additional details and we will be glad to assist you further. I hope this will help you.
Answered in 37 minutes
by scott d
March 3rd
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Tina Bliss Bresock
disconnected ice maker need to reconnect, there is a loose green wire with a metal tip at the end of it, not sure where it goes?
by Tina Bliss Bresock 
February 26th
scott d
Hello Tina and thank you for your question. I understand your concern about the green wire. This wire is just a ground wire and yes it can be connected to the wall cover.
Answered in 2 hours
by scott d
February 26th
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Brian Schofield
Ice gets stuck while trying to dispense. A good whack dislodges the ice, then it comes out.
by Brian Schofield 
February 26th
scott d
Brian, I'm sorry you are having this problem with the ice dispenser. In most cases, this type of problem can be resolved by reducing the size of the cubes. There is a button on the side of this icemaker module that will adjust the water fill and reduce the size of the cubes. I hope this will help you.
Answered in 15 hours
by scott d
February 26th
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