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Showing 61 questions
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ANGELA DELGADO
I linked my card and didn't receive my 7,000 points
by ANGELA DELGADO 
10 days ago
Millie
Hi! Call the SYWR Customer Service at 1-800-991-8708, 8 AM-11PM CST, 7 days a week, except for certain holidays. Choose the option that lets you talk to a Representative. They are usually very helpful and polite. Hope that helps!
Answered in 15 hours
by Millie
10 days ago
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DEBBIE TREMONTE
I recently made a large purchase at Kmart and was not credited points and in fact don't even see my ereceipt for the purchase. I have a paper copy
by DEBBIE TREMONTE 
March 4th
Millie
Hi! Read here: shopyourway.com/help/sywr/points under "Retrieving Missing Points". If entering receipt info the circle with the slash is the number zero next to the number 9. Hope that helps!
by Millie
March 7th
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Prachi Gupta
i receive mails of surprise points/awarded points but when i try to redeem them in store - it throws an error, unable to see them in account online.
by Prachi Gupta 
February 13th
Millie
Hi! It's possible you may have more than one SYW account. Call the SYWR Customer Service at 1-800-991-8708, 8 AM-11PM CST, 7 days a week, except for certain holidays. Choose the option that lets you talk to a Representative and if you have more than one account ask for your accounts to be merged. They are usually very helpful and polite. Hope that helps!
by Millie
February 23rd
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RAYSAHA HARRIS
I had $15 in surprise points but when I tried to redeem them at the store before they expired, the cashier said they weren't there. Now they're gone..
by RAYSAHA HARRIS 
January 26th
RAYSAHA HARRIS
Like I said, yes on my account it shows they expired on the 23rd of January, BUT when I was trying to redeem them, it was BEFORE that date! I ended up not purchasing anything because of this, I was very irritated because I was planning to redeem a coupon I got in an email saying I would get $10 in points back if I used those points I already had. So what happened that my points weren't there?
Answered in 2 minutes
by RAYSAHA HARRIS
January 26th
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Barbara Fishel
I have gone through this web, but I never saw a place to redeem my points. Just to buy something to earn points. What am I missing? I have 24,977 poi
by Barbara Fishel 
January 3rd
cjntrish cjntrish
I believe you redeem your points at any Sears, Kmart or participating stores and use it towards whatever you're buying.
by cjntrish cjntrish
January 4th
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