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D. M.   Day
where do i select a VIP award
by D. M. Day 
1 day ago
CASSANDRA F.
You can view eligible VIP Rewards Benefits at the link below.

Shop Your Way Rewards VIP
Attached item:
Shop Your Way Rewards VIP
Answered in 46 minutes
by CASSANDRA F.
1 day ago
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SUSAN MADENSPACHER
I purchased 4 appliances and rec'd points. I would like to use my points to purchase a steamer, but it doesn't take it off the price. Help!
by SUSAN MADENSPACHER 
3 days ago
Bryan Shanesy
There shouldn't be a problem redeeming your points from the purchase onto your new Steamer purchase. Please use your PIN which you can obtain by texting PIN to 73277
Answered in 5 hours
by Bryan Shanesy
3 days ago
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Ankur Garg
I am a VIP member and am trying to sign up for SYW Max. I should be charged $19 but the cart shows $39. How can this be fixed? Thanks
by Ankur Garg 
3 days ago
Shop Your Way Rewards VIP
Hi Ankur, Thanks for being a VIP. When you get to the shopping cart on Sears.com, click on "apply my Shop Your Way" coupons. Without this step your price will remain $39. Please contact your VIP Concierge at 800-990-5427 if you are still experiencing difficulty and one of our friendly associates will be happy to assist you!
by Shop Your Way Rewards VIP
2 days ago
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JACKIE ANDERSON
I have available in my coupons a birthday reward coupon for 15% back in points, but could only use it once. Says it's not valid on additional order?
by JACKIE ANDERSON 
4 days ago
Millie
Hi! Happy Birthday! As a SYW VIP you can call the VIP-only customer service at 1-800-990-5427. Hope that helps!
Answered in 6 hours
by Millie
4 days ago
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William Johnston
VIP exclusive - For a limited time, enjoy a year of free 2-day shipping for only $19 (50% savings) I want to use this coupon but when I try, I'm told that I can't because I have a better coupon applied. How can I use it?
by William Johnston 
11 days ago
Shop Your Way Rewards VIP
William, Thanks for your question, and thank you for being a VIP! We are so sorry you are having trouble using your VIP exclusive coupon for $19 Shop Your Way MAX. We need some additional information from you in order to assist you properly. Please contact your VIP Concierge at 1-800-990-5427 for assistance with this question and any others you may have about Shop Your Way, the VIP program or Shop Your Way MAX. One of our friendly associates will be happy to help.
by Shop Your Way Rewards VIP
9 days ago
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SHERRI TILLGER
Ii had a VIP movie reward coupon and I lost it - expired August how can I retrieve it?
by SHERRI TILLGER 
13 days ago
Millie
Hi! Check the email address where they sent your offer. Unless you deleted it you should be able to print it again. If you deleted it try going to this page: Shop Your Way Rewards VIP. Look for the offer you selected- it might say something like "Benefit selected". If you see that there is usually an option there for you to click on for them to re-send you that email. If none of that helps you can call the SYW VIP-only help line at 1-800-990-5427. You can read more about the VIP level here: shopyourway.com/help/sywrp/vip-program. Hope that helps!
Attached item:
Shop Your Way Rewards VIP
Answered in 9 hours
by Millie
12 days ago
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Marcos Oliveira
Hi, I've just became silver but when i tried to pick a benefit, it says I'm not eligible, even the "silver benefits". Why? Do I have to wait few days?
by Marcos Oliveira 
13 days ago
Shop Your Way Rewards VIP
Hi Marcos, Welcome to the VIP program, and thank you for your business! Depending on when you made your qualifying purchase, your eligibility for VIP Choice may be delayed until the ShopYourWay system recognizes you as a VIP. Please make sure you are signed in when viewing the VIP Choice page. If you are still seeing that you are "Not Eligible" contact your VIP Concierge at 800-990-5427 for further assistance. One of our friendly associates will be happy to assist you with this and any other questions you have about the VIP program or ShopYourWay.
Answered in 39 minutes
by Shop Your Way Rewards VIP
13 days ago
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Dorcas Wilson
I keep getting emails from you and don't know who you are. Did I sign up for this? Have I been charged? What is the charge?
by Dorcas Wilson 
16 days ago
Kira Schermerhorn
Hello Dorcas. Thank you for writing in. This is a very good question. You may have signed up when shopping at your local store. There is no charge for this. For more information you can contact your shop your way rewards department. Their number is 1-800-991-8708. I hope this helps you.

Have a great day.
Answered in 14 hours
by Kira Schermerhorn
15 days ago
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