My cars alignment was done very well, but once they did the alignment my break light came on and hasnt gone away. It was not on before going there so this concerns me.
I had routine vehicle maintenance performed on my vehicle. It took 3 hours. I was told when I picked it up that they weren't able to do the transmission oil change, because they weren't a certified Chrysler shop. They substituted a wheel alignment without calling me. I would've liked to have been told that before they did the work. I didn't need a wheel alignment, but I still need the transmission oil changed. No, complaints with the work they did, but I wouldn't recommend this shop to any of my family or friends.
It was an alignment, the steering was a little more precise after.
I made an appointment online for a 1-year alignment for $119.99 as shown on their website. I printed a $20 off coupon from the same site because it was good until 8/10/19. When I got to the 10am appointment at the Brockton, MA store, the sales associate said the price had gone up to $139.99 and that the price I printed from their site a day ago was no good. After some argument, when I showed the printout for $119.99, he changed the list price to $119.99. I requested a courtesy visual brake inspection & battery check. The guy added another $19.99 to the quote, whereas a week ago it was free of charge. I told him I don't want it. I was at the Brockton MA Sears at 10am as per appointment but by the time he wrote the paperwork, it was almost 10:30am. They took a car in for alignment just 5 mins before my paperwork was done, even though I had a 10am appointment & I stood in line for half hour. Then they took 2 more vehicles while my car sat. Disappointed, I left at 11:30am. HORRIBLE SERVICE
Fast, efficient , and on time
Very Poor Customer Service