The wood pieces used to build the swing set and fort need to be marked better. The markings are smeared and even missing on some pieces. That is possibly it's only flaws. The playhouse is wonderful and was a big hit for our children. We are looking forward to enjoying this for many years because of its great quality.
We bought this swingset because it looked perfect for our family. We got it in a million pieces which is not a problem. My husband is a carpenter The swingset took a bit to assemble. The kids love it but while they are on it the whole thing moves. The top beam bends and moves. I dont let them on it that much. The slide just broke. We bought the swingset end of June. Had to wait about 2 weeks to put it together so they have been using it about a month month and a half. I wouldnt recommend it. The boards a flimsy. I would love this set it I didn't feel that when my children are swinging the board could snap. They are only 4 & 5 and don't weigh a lot
Had some issues with holes not being perfect but still workable. The smaller pieces of wood were more likely to split but some wood glue and clamps fixed it easily. I called costumer service and was with someone within minutes, they were very helpful with any replacement parts, wood, or bolts. Was never given a hard time about issues unlike other manufacturers I have dealt with. The Bilt app made it 10X easier to figure out. My kids absolutely love their playset and the only step I need to do it clear weather sealant for the wood to ensure the warranty remains active! Would recommend this company with their excellent costumer service and helpfulness.
I went to a friends house and they had this in the backyard! My two year old daughter wanted one so I purchased one identical. I���m surprised at how simple the instructions are to follow. This was a fun project to put together family building teamwork especially during this covid19 pandemic. I feel safe and excited to have a personal play yard for my children. This set is sturdy and solid for sure even my husband is able to climb on it!! We stayed safe we stay at home and we have more family outdoor fun! Thank you for the fast service. Information and manual in the package and online for convenience. Excellent product!
We bought this for our kids who are 4 and 1 year old. Liked it so far. Assembly was easy using the bilt app. Wish the structure was more robust
This turned out better than I imagined. I used the instructions book with the app to build it. there was a few mistakes but nothing that wasnt fixable. the bilt app was really helpful. it took my husband and I about 15 hours total with stops in between. My kids love it.
Had this set about a year and it is not what I would expect for this price tag.
Have to re tighten all the bolts and screws all the time. And the whole thing still shakes when my two small (Pre-K and toddler) are swinging.