Only have had unit since Christmas 08 but am impressed with its look and how well it does its job. The bagel feature is a nice touch. Never had Black and Decker brand before, will see over time about its durability.
Very disappointed. Took the toaster out of the box and the right side would not go all the way down and latch. Checked the toaster and found wiring in the way of the handle. Moved the wires and it started working. The latest version of this toaster no longer is a TRUE bagel toaster. Both sides of the bagel are toasted which often burns the tops even at the lightest level. I even tried turning the bagels around and still no luck. The older version of this toaster was great that is why I bought this one. To Black & Decker Engineering....If it ain't broke don't fix it! To Black & Decker Quality Control....Do your job! This thing is a waste of money. Keep looking.
Love this! Perfect toasting every time!!! Very happy with this toaster.
[This review was collected as part of a promotion.] I just bought this toaster nd inmediatelly test it and I���m very happy
Brought my toaster less than 12 mos ago, rep I contact helped me get a replacement. Well spoken, friendly and was truly concerned with getting this issue right for me. Job well done by ALL i had to the pleasure to speak to.
We needed a toaster and always feel comfortable with a Black & Decker product. [This review was collected as part of a promotion.]