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for what it is worth..my opinion?? when I search web for item [originally added 2010] -none-zero for retail sale items from sears...about dozen USED item and not with all components from ebay/ amazon individual sellers: so my guess is this item is out of inventory at any sears- "probably" new owner of "craftsman" brand not sure what they might do but perhaps similar item search could be way to go
https://www.gearprimer.com/tools/stanley-black-decker-buys-craftsman-brand-900-million/

I'm not sure for what looks like large item... but for what it is worth-here is what they say to do for "product-arrived-damaged"
https://searskmart.force.com/onlinehelppage/s/article/What-should-I-do-if-my-product-arrived-damaged