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hi- if i understand from my experience , the online ordering should bring you to page where you choose either ship OR free pick up; if you choose, free pick up then you should probably choose the store OR you might be at in store order terminal, I would guess if they have item in the store you are at , you would be emailed to pick it up at merchandise pickup with appropriate identification/order details [any cashier hopefully will tell you where that is]. otherwise for pickup at other chosen store location, you'll get email telling you what is happening or going to happen next. hope that may help