We were told the tech would use OEM coolant. When I checked the coolant container after the job was done, I noticed that whatever was in there was transparent. The OEM coolant is pink. I asked the guy at the counter about it and he said that they use "universal" coolant, which is another word for cheap and generic. I can't believe I paid $89.99 for this. I probably didn't need it in the first place because the dealer has never suggested it.

Before agreeing to any service with Sears Auto, make sure to do your research and consult with a few other mechanics. I am sorry to say this, but the people at Sears Auto Center (at least the one in Concord, CA) do not seem trustworthy.

When I first came to Sears Auto, I was told that my car needed an alignment. I stupidly agreed to buy a lifetime package, not knowing at the time that they just tell that to almost everybody. The second time I came, they told me I needed a coolant flush and a new battery. I'm glad that I didn't agree to buy a new battery, but the coolant flush was also a mistake. Now, I can't put in OEM coolant without flushing and cleaning whatever it is they put into my car. I would advise people to stay away if possible.

<p>I went to Sears auto center to check my car because I noticed the antifreeze fluid had gone by the next day every time I filled it. I realized there must be something wrong. At Sears auto center, the technician did a multi-point inspection and offered me coolant exchange. However, I checked the next day, the coolant had almost gone again. So I had to take the car to Sears again, They perfomed another inspection and told me there was a hole in the radiator. Clearly, some technicians didn't know what they were doing. Because of their unprofessional perfomance, my car could get overheated and damaged. They didn't admit their mistakes and didn't give me my money back or anything. I still had to pay full price for the coolant exchange and the radiator. I don't trust Sears anymore and I don't think I gonna go back to them ever again.</p>

<p>About three months ago, I went to sears for some standard maintanence of my car. Oil change, coolant exchange and a few other things. Two and a half months later my car started over heating. When I went back to sears to find out the problem they suggested that it was a faulty thermostate; trying to sell me not only that but another coolant exchange. (Roughly three hundred dollars or so.) I called a real mechanic and he suggested that the Sears auto &quot;techs&quot; (I use that word loosely because I doubt any of them are actually certified mechanics.) were a bunch of incompentant idiots. He came by and filled my coolant up properly and now my car works fine.</p>
<p>I'll give Sears atleast some credit, they did refund atleast some of my money for their incompetence, although the damage they did to my car is farther lasting as to the constant overheating.</p>
<p>Don't let them sell you this service, or you will be sorry, and by the time you do fix the problem you will have sunk far more money than needed. Pay the few extra dollars and go to a real mechanic, unless you want your car permanantly damaged.</p>

<p>went in to my local sears automotive because my car was heating up,they did the coolant exchange and boy what a difference that made.they also informed me of some other problems with my car.i will definatly go back to have them work on my car.thanks guys for fixing my car so i dont have it heat up on me nomore.</p>