Brand new out of the package and I can���t twist to sharpen/extend the product out of the package to be used. Did some reading and apparently this is a common problem with this product.

This was my first purchase of Cover Girl eye makeup. The packaging looked like it was simple enough, and it was self-sharpening - great start!

BUT...by the time I realized that the clear plastic sharpener nub between the pencil and when the product actually appeared, half of the pencil was gone. Almost every time it came out of the sharpener it crumbled and fell off. I thought I might not be aware of how to use the product, so I looked online to see if there were directions, or even videos, to show how to use it, but I wasn't able to find anything. Finally I used an eyeliner brush I had on hand to apply the eyeliner. How hard can it be to use eyeliner?

I bought this a couple months ago and it works horribly. I was hoping for an opaque white eyeliner but this is not it. At most it gives a silver sheen.

I purchased a 2 pack when I got home the tips seemed lopsided and the product crumbles when applied.

I have used this pencil regularly, and the last three that I have purchased, are not the same consistency as when I started using. The pencil struggles to come out of the plastic cuff, after twisting and twisting, I finally may get a small amount to use, and when I use,it is dry and does not go on smoothly as it used to. This was always my favorite, and I hate to change, but I am frustrated with this.