Love this product and the price wasn't as bad as I was expecting. We had our last craftsman for 19 years....it still runs just a few issues of old age. Excited to have the gas pedal as well.
The first one arrived, we checked the oil, added gas and then tried to start it up...Nothing! It would just make an awful grinding noise. Sears came out and replaced it with a new one. This time it started up just fine, but as soon as you turned the choke off, it would stall. The next day we went out and it won't turn over at all...again! Sears is now sending out a third one...if this one doesn't work properly, we will be buying a different brand with a different engine!
I had the previous model Craftsman for 7 years without any issues so when I bought a new tractor, I went right back to the Craftsman.I bought this one in May 2017 and had to have the trans axle replaced in Sept 2017. The mower would no longer allow for a smooth change from forward to reverse or vice-versa and eventually, it just stopped allowing me to go in gear altogether, the pedal would no longer move. The technician replaced the entire trans axle in the unit and said that he has seen this issue more and more since Husqvarna took over the manufacturing of the Craftsman mowers. Now it's December, 2017 and the exact same thing is happening so a tech is coming tomorrow to start the entire process once again. Other aspects of the tractor have performed well but if I could get my money back, I would return this mower tomorrow!
They called the night before saying they would deliver from 3-5 and pick up the old at the same time. On my old tractor, I had a bagger. I took off part but had to leave for the hospital for my wife but planned on being back by 2:30 so I could remove the item before they came. The delivery came at 1 pm and the person did not know how to remove the item. Since I could not get home, they left the new tractor and took the old tractor with the bagger unit attached. So out a couple hundred $. I tried to complain to Sears but have not heard back from them. So this "free" delivery, just cost me a couple hundred $. I will look for a bagger unit but will not be going through Sears.
Delivered quick. Delivery crew took the 15 year old YS 4500 that give up the ghost. Put gas in it and it fired right up. This thing is fast.
I was about to purchase a used mower but Sears was offering such a good deal on their riding mowers that I decided to purchase this one new. I really like this mower and the turn radius is great. It's also pretty fast for a mower and I could see it getting away from you if not careful.
The only thing I do not care for with this mower is the safety feature that requires you to move the blade engage handle or turn the ignition key before backing up. I'm still getting use to this feature and if I forget and place the mower in reverse without performing any of those steps, it will shut off the engine.
Item was delayed in delivery and when it came, one of the wheels of the mower housing was broken off and tossed in the housing. After notifying sears, and given a choice, I picked a better mower and a $discount but I have gotten CONSTANT delays in delivery. I AM AN UPSET CUSTOMER!