Okay, I had a Craftsman 5500 series with a 158 cc engine with a 22 inch blade. Bought it back in April 11, 2008. Time came to buy another mower, I bought a Craftsman online, returned it. I took it to a Sears store 30 miles away. Great service, 30 day warranty. I saw what was in the store, received a refund and went all over the city looking for a Lawnmower. The Main reason for my returning this mower was the handle height. I'm 5 foot 9 inches tall the handle was below belt height. Anyone that's pushed a lawnmower for years knows that is a back breaker! I went to every Lawn and Garden stores in the City. All the same Low handle height. Went back to Sears were I remember this Mower had the Highest handle height on all the floor models. Brought it home, Disappointed the handle height was not the same as the floor model I saw, But still was the highest of them all. The handle height on this mower is just a little above the belt waist level on me. Now the other issue, same as the mower I returned. The gas cap on these mowers in Not a screw On, The gas cap is like a twist a lock. I was mowing along a row of small shrubs the tiny branches rubbed against the Gas Cap and Poof it comes Off. Luckily there is a Plastic strap attached to mower so gas cap can't be lost! Break out the Craftsman weed trimmer so as not to get close to the small shrubs. I could not get mower to cut low, it was like pushing a plow. I adjusted the wheels as low as I could easily push the mower. I would say this mower works on different grass types. This mower does do the job , on high grassy areas cut right through with No Problem. I had maybe the same experience out of the box. On one of the wheels. The front left wheel was not mounted right at factory, but a simple fix. I just turned it to were slot meet the bracket and it locked into place. Employee issues at the factory most likely. This engine Does Not have a Primer to start the engine, Unbelievable! I followed the starting steps as in the manual. Pulled the cord 5 times did not start. I have owned Craftsman push mowers all my Day, so from experience I reached under tugged the linkage on the carburetor 4 times. Then pulled the cord and the sweet sound of the engine roared. This mower has a Super Sweet Powerful Engine. The air filter adds to the refinement of the engine like top notch. The Never Change Oil for Life has yet to be seen. I'm not using the grass catch bag. This mower like the other Craftsman mowers Mulch Door is permanently attached, if you want the Discharge Guard just lift the Mulch Door insert the Discharge Guard and its attached. I have been pushing Craftsman Mowers for over 30 years. This Craftsman 725 e x i Series for the Price is the only push mower out there that works for Me. Though Craftsman Designers and Management could Do Much Better.
I decided to treat myself to a new mower this year. I was excited to take this out of the box and give it a try. The first one that arrived, one of the back wheels wouldn't lock into position. So, it would just fall down every time I tried to raise the deck of the mower. I thought, no big deal, I will just return it and get another one. One defect isn't that bad. I never even got a chance to start it. The customer service was excellent. Very easy to return. UPS picked up the first one. Second one arrived on only 2 days. Sweet. My new mower will be ready to go (I thought). I unbox the second one roll it out and try to raise the deck of the mower. Same problem, opposite side. It won't hold the latch so it just keeps falling down. Again, customer service was good for the return, but, I expected better quality. This is a simple defect, but, I am really disappointed that these either get damaged in shipping or there is no quality control on the smaller details of the mower. I ultimately don't know how many stars to give this thing because I never got to start it up. I will be sticking with my old mower for now.
My new mower seems to perform as well as my old Seats mower that lasted mev18 seasons, and still runs like a clock, with the exception of the metal housing that has rusted totally away in spots, rendering it unsafe.
Very powerful. Only complaint so far is after using for a while, if you take a break and try to restart, it is difficult to start. Had to pull at least four times to restart when it was hot. Other than that it chews through the grass and does not bog down!
Just purchased this mower yesterday. It was the floor model and got a very good deal because it was missing the handle bolts. Was looking at the 37471 originally. Glad they still had one of the 37451. It has the all metal body and not the plastic across the front. The mower i am replacing is a 10 year old craftsman. Still runs great but the front wheel rusted through the frame and is about to fall off. This new one started on the first pull after adding oil and gas. My 10 year old one has always started on the first pull even after sitting all winter. I gave it a five star because it is almost identical to my old one with the exception of a larger motor. Lets hope it holds up. Time will tell.
I was so disappointed when I realized the top of the bag blows cut grass straight at you as you mow horrible design, not the craftsman product I grew to love
After waiting almost a month to receive the item I was promised to have in a week, I finally received it. When I unboxed the product to assemble it, I was missing one small part. No big deal right, let me call up so I can get it shipped over. Wrong! I was given the option of shipping the whole thing back to them so they could take another month to ship me a new one (probably with another piece missing) or I could purchase the part myself and receive a 5 dollar credit! Both of these options are ridiculous and I should have the part shipped to me at no extra cost because it should have been included in the first place! Save yourself the trouble and take your hard earned money to a company that stand behind their products and not try to nickel and dime you for their own mistakes.