Last year I bought a new but cheap mower. Took forever to put together, parts broke, bla bla. This year it wouldn't start. Bought this. Arrived in 1 day. Surprised that setup took all of 10 minutes. Had to check instructions 3 times to reassure myself. After putting in oil and gas....now this is the awesome part....it started on the very first freaking pull. WOW. FWD took a bit of getting used to. Lawn was done in half the time and I wasn't heaving like Homer Simpson. Very happy with the results. And this from a guy who hates yard work.
Mower worked well for one season. Stored over winter and the PLASTIC carburetor gummed up the jets and it will not start. 2 year warranty is useless (and extremely difficult to nail down a place to take it to) as they state it is a fuel problem. Ethanol gas kills the cheap plastic carb. even when using less than 10% ethanol. I will never buy another mower that has a plastic carburetor and recommend that you avoid them, as well. This engine is designed to fail. VERY disappointed in Briggs & Stratton.
Bought this, used it 7 times over 13 months on our small, slow growing yard. Then it died. Seriously.
My wife called and was promised a manager would call her back within 48 hours to discuss options, but that we'd probably have to drive 3-hours each way to have repaired in an "official shop." They never called back.
We then paid $75 to have a professional small engine tech look at it, and were told "the carb is plastic ****, and this motor simply will not last." Of course, then when I called after all of this Sears refused to help me because I was a month over the 12-month warranty.
Please do not waste your money.
My faith in Craftsman is dead, and I'm beginning to understand why they're having to close so many stores...
Pretty good sweet overall mower, it starts on the first try, as long as you have fresh gas in it . Cuts great 10/10 would recommend
I bought this in August, cut a small back yard twice put it in the garage with no elements and it will not crank. I have called the store an left messages four different days and they will not respond? This is very bad merchandise and customer service. Shame on you!