This mower was easy to start and ran smoothly. It walked me through each step and made mowing super easy.
And don't buy from Sears. Their warranty process is a joke. This mower didn't work right out of the box. It surged and sputtered but unfortunately, I didn't use it until after the 30 day return period. So, I sent it in for repair since it was under warranty. They replaced the air filter (the original one was perfectly clean), the carburator (also new and clean) and CHARGED me $45 to get my mower back. All on a BRAND NEW Mower. So I try out my 'repaired' mower and it does the same thing as it did BEFORE they fixed it. After calling their support line, I was passed around from rep to rep's manager, etc. (all located in the Phillipines) only to be informed that I am out of luck but I can send it back to the same people that didn't fix it last time to see what they can do. Confident that this will be resolved. No. Would I like to return the mower and get my money back? Yes. Too bad no one at Sears cares enough to do the right thing. Expensive lesson to learn. I suggest you learn from my costly mistake rather than waste your money on this mower.
I bought this last year to replace a broken craftsman I had for almost 8 years. It started right out of the box and mowed great. After sitting all winter, it started in one pull. Most times its one or two pulls to starting it. My only complaint is when I disengage the drive to pull it backwards, the wheels will sometime lock up.
The mower itself is a great mower but the set up for the handle is not very comfortable. To big and bulky for my hands.
I bought this lawn mower back in April. It is now the middle of October. I used it about 8 times. The lawn mower stopped working so I called the warranty center as this mower has a 2 or 3 year warranty. I drove it to the repair center and payed $25.00 to have them start the work. They called and said the carburetor wasn't working and that my claim was denied! The guy said that the ethanol in the gas caused the problem. The manual says that ethanol is ok at 10% (E10) and that is what I was using. He would be happy to fix it for $179.00. The manual is says: NOTE: Gasoline containing up to 10% ethanol (E10) is acceptable for use in this machine. The use of gasoline exceeding 10% ethanol (E10) will void the product warranty. How would anyone know what kind of gas you are using?
Sears is not what it used to be, I will take that $175.00 and buy another lawn mower somewhere else. I am disappointed that a warranty doesn't really cover anything anymore.
I did not use this for over 2 months then when I went to tighten the handles the lower handle knobs were not there. So I went to Sears to pick up Craftsman replacement knobs and they switched and gave me Arnold brand which does not fit properly. The mower comes fully assembled but I did not think to unfold the handle and tighten it up because I knew I was not going to use it for a couple of months!
After 8 years of using a older reliable Craftsman mower I decided to get another new Craftsman mower to replace the older mower that was needing repairs now. I purchased this new Craftsman mower hoping I could get another 8-10 years use from this new one, and spending a little more money to get some of the new mower features being offered. I am very disappointed in this new mower. The mower design has some problems. The grass catcher basket tabs that hold the catcher to the mower stick straight out along the sides of the catcher basket and get caught in a trash bag as you empty the catcher clippings out ripping the plastic bag open almost every time. The catcher allow so much dust and fine dirt to blow out that my cloths and face were covered in fine dirt (Never happened with my older Craftsman mower grass catcher). The grass catcher plastic brackets on the mower holding the catcher look flimsy and will probably fail or break quickly over time due to the constant inserting of the metal tabs. The variable speed control which I thought would be nice to slow the mower down along curved grassways is terrible. There seems to be only three speeds, mover stop, mower full all out rapid speed and a creeping speed that has no power torque to move the mower. I have a slight hill slope on my backyard grass area and the mower can hardly move up the slight slope with speed lever pulled to fast speed. The mower engine exhaust blows straight out the front of the mower and blows dirt and grass clipping up into the air on you as you mow through the dust cloud. The engine takes at least 10-12 pull starts to get the engine started every time after a few stops dumping the grass catcher. The mower is only been used 6 time as of this review and is less then 30 days old and seems to be having trouble getting the engine started with so many pull starts. The grass cuttings exiting the mower deck output and into the grass catcher basket gets caught along the plastic sloping angle and stop block area on the mower grass catcher door. You have to reach down and into the mower grass exit area and across the catcher door lid every time to remove the grass clipping build up or it dumps out onto the ground when the catcher is pulled away. Tried using the water hose connection to clean under the mower deck as highly recommended, but not sure it really works, still have to scrape grass stuck to the mower blade deck and exit output area out to the grass catcher. The amount of plastic parts used throughout the mower seem excessive, now worried that the weather and UV light will probably weaken or deteriorate these parts, especially the small plastic clamps and cable holders along the handle, as well as all the plastic used on the engine. I had hoped that this mower would be another good investment but I feel that it may become an expensive piece of yard equipment needing repair quicker over time. I would recommend looking at other mowers before making a final purchase of this one