I bought this chainsaw for my son who lives in California. He received the item in just a couple of days. He said it runs like a charm and cuts through his logs like butter. He has already cut nearly 8 cord of wood since he received it. He said that he highly recommends this craftsman saw.
I'm not certain who builds these for Sears now but I have/had one that is a couple years old. This particular one was jobbed out by Poulan. I have ran chain saws for years and this saw is a heap of ****. It was a gift so I accepted it. I have maintained it as one should. After the first season it was a complete pile of junk. I ran clean no alcohol/ ethanol gas. Changed plugs regularly and fogged it when not being regularly used. Difficult to start, won't stay running , leaked oil and gas everywhere. A general POS after the first year. And, no one will work on these saws if you want to fix it. Get a Stihl or Husqvarna. Way better saws.
This saw ran amazing and had a lot of power when it was new. I used it alot for a couple of months and then it started smoking and loosing power. I tried contacting sears and they told me to contact craftsman so I contacted craftsman and they told me to contact sears. after weeks of this I never got the saw repaired or replaced so I am just out a saw. would be a good saw for occasional use.
Bought 20 inch 46cc Model 38020 a little more than a year ago. Used it only 3 times on a total of 3 trees. Followed all recommendations. Entire oil reservoir empties when not in use. The automatic oiler does not appear to be functioning after only a few uses.
This gas chainsaw does it's job very well. However there are other chainsaws available that aren't as heavy and therefore easier to operate and effectively safer to operate.
Difficult to start right out of the box. Then, once I got it to start, runs for a couple of minutes and dies. Tried new gas mixture and checked all settings. Still no luck. Bad, bad, bad!