This is the perfect value in Craftsman toolboxes. At least as durable as the premium heavy duty, but far less expensive (especially once SYW and coupons applied). The soft close drawers actually work great and close to a consistent depth that allows the lock to engage. Very well packaged from the factory, which will hopefully cut down on the damage in transit that seems so common with the premium heavy duty (also, this toolbox comes in a box, not a pallet - good thing I think).
the products and the price are good but by the time you get through customer service for all their mistakes, you'll probably want to kill yourself.
I purchased this tool box from sear and when it was unpacked found it to be damaged not good experience.
it replaced my old box works great exactly what i needed shipping was great assembly was straight forward very happy thanks
Ordered tool cart online, picked up at closest store, found large dent after unpacking. Disappointed, but assumed I could get the problem easily resolved. After spending 45 mins going through phone systems, getting dropped from calls, not having someone hear me on the other end - resetting the whole process, and finally getting the right person - but who was incompetent (poor English, can’t find the order, doesn’t know the difference between a tool cart and a drawer matt, refers to January as July, can’t tell me where to find an order number in the app, etc... I am sure that he wanted to help, but it is hard when we couldn’t even get past the order number. I will call again next week and hope I can get a better customer service rep. Wasting a LOT of time on this.
Just got my box delivered and removed the packaging and its damaged on the bottom right corner. I didn't notice it at 1st, but when i sat it on its side to put on the wheels there it was