Great tools. Terrible customer service. No one spoke English and this is the United States. They could care less about me or how they represent your company. It was all we could do to get anyone to help us and when they did they left my toolbox on the curb unattended while I went to get the truck. I have some craftsman tools that are over 50 years old too bad your employees aren't as good as your product. Pathetic.
Remember when you could depend on the Craftsman name. It just meant quality. I still love their tools but, I don’t know about these tool boxes anymore. I bought this 52" 10-Drawer with the top unit. No problem with the top. After I unpacked the tool chest and moved everything in position, I discovered 5 drawer tracks in the roll around were not in there slots, in the rear of the cabinet. This made the drawer flex downward about 6 inches when you put modest hand pressure downward. Because of all of the work it took to move whole tool chest into place, I decided to fix it myself. The drawer tracks are held in place, by a slot in the front and rear, of 2 vertical brackets. To repair it, you must drill out a pop rivet, which is supposed to retain the track. Reposition the track in both front and rear V-track and install a rivet. If you have the appropriate sized drill-bit, drill, punch, hammer, pop-rivets and P/R gun...This is the tool box for you! The repair and metal shavings clean-up took my about 45 minutes.
I have been using Craftsman tools and accessories for over 50 years and never had any problems with them. I purchased this bottom tool box for my son because I know that it will hold up for many years. I have had my red set of tool boxes for almost 40 years and they have held up extremely well.