Bought the set, the sockets are basically put into a box (or thrown into the box), taped up, & shipped, guess the presentation just wasn't there when I opened package. They had double up on one socket so I was missing one size, called .com & tried to have them ship the one to me, they wanted me to rebox and send back to them, no way! Got local store to change out for right size. It is a great thing that I can go into a local store and have the salesperson order for me and have no shipping fees, plus they took care of me afterwards when .com was basically getting stupid.
I bought this set in a layaway program. I paid it off and then they shipped it. When it got into my town it was "lost". 25 days later after lots of phones calls to UPS, Sears.com, and Local Sears store I asked for my money back and what do you know it shows up because it was "lost". When it arrived it was missing the 1/2" to 3/8" adapter. I am not happy about that. Over all the Set seems like the quality is pretty nice. I have been threw so much with the company I am not even going to be begin with a return process, Shipping fee and restocking fees. At least I got most of it. Sears.com Might have lost my business from this.
Product would not cancel online. Called and canceled it, and I was told it was canceled. It shipped to my old address. They would not refund the money they charged me. They sent an email stating that I must go pick up the product from my old address. It took a lot of my time and trying to work with the new resident of that home, but I got the item and returned it. It has been two weeks, and I have not received a refund. I even received an email stating that a refund was made, but nothing has been deposited into my bank account. I called my back, and they said they have not even had an attempt to deposit by the carrier.
This set is 1 of the best ive ever purchase the workmanship is really good.