Box is great. I had it 2 days a lock messed and they would not replace it.went to ****** and bought them.craftsman used to stand for something
Received the box from store with no visible damage when I got it home and unpackaged , the bottom left side of box was bent up and side was collapsed in . No damage to shipping box whatsoever , tells me it was packaged and shipped like this . I will not be purchasing or supporting craftsman or sears after this due to the lack of customer service and just Unwillingness to help or make the situation right.
I ordered this workstation February 5, 2019 and finally took delivery on March 1, 2019. I suspect due to low inventory and Sears' ongoing problems is why the long delivery. That being said I bought this to go along with the matching 41" 14-drawer toolbox I bought back in December 2018. This workstation looks great next to it. Picked up the box from a local home store. The box had no damage on it and I unboxed it at the store to make sure there was no damage and it was perfect. No hardware was missing and all of the accessories, keys & drawer liners were included. Only thing missing was an owners manual. No big deal though. Casters are sturdy although I wish that the middle casters spun instead of being fixed in place. The drawers were a little stiff at first so I sprayed some white lithium grease in the slides and they were like a dream. Only have a few minor complaints. First, wish the box/drawers were deeper. Second, they should've given the option of being able to mount the handle on either side of the box. As it stands it can only be mounted on the right hand side of the box as you stand looking at it. Third, I wish they would've mounted the power strip on the left side of the box in a different spot. With where it's mounted you cannot push the box tight up against anything. My last minor complaint is it would've been nice if this box came with a metal top with a Linex texture. Other than those minor suggested improvements I love this box. If you're thinking of getting one don't wait much longer. They are selling out fast and will soon be gone.
I would give it no stars if I could. It’s been almost 3 weeks and they can’t figure out why the order is still pending. REALLY BAD SERVICE, SEARS!!!