It appears Sears online services are just for show. I have tried to order various products using my points and have received the same issue every time: Not available for shipping & Not available for store pickup. I have tried zip codes in various states/cities, but receive the same response. I tried American Freight (who bought the Sears Outlets) and they do not take Shop Your Way points. It looks like anyone with Sears rewards points is stuck with them unless you can get to a Sears store (few and far between these days).