Convenience and Reliability
Safety and Security
The old craftsmen garage door opener lasted 25 years and the new craftsman garage door opener bolted right up to all my old brackets. This really made instillation easy. Assembly was easy to follow .
Got the heavier duty version just to make sure it would perform and last (old garage door opener lasted over 20 years). Installed well and not problem; and for 23 months it was good. Now works intermittently and advised it is logic board problem. Costing another $160 for them to come in and hopefully fix. A new product that can't last even a couple years is not a good product. Thought I was getting Sears reliability (like my washer/dryer/refrigerator/stove/dishwasher) but I guess that is changing and can't stand behind the products anymore :(
I BOUGHT MINE NOV 2016. MY "LOGIC BOARD" (COMPUTER CHIP) WENT BAD TWO DAYS AGO. CALLED TO HAVE REPLACEMENT PART SHIPPED. I WAS TOLD THE COMPUTER IS ONLY COVERED FOR 90 DAYS AND I WOULD HAVE TO PAY $89 FOR THE PART. I HAVE A 10 MONTH OLD PIECE OF JUNK I AM STUCK WITH AND A GARAGE DOOR THAT WON'T OPEN.
THIS WILL ABSOLUTELY BE THAT LAST CRAFTSMAN PRODUCT I EVER BUY.
DONT WASTE YOUR MONEY.
I purchased this unit with the factory seal still intact. Upon installation, I noticed that there was no hardware package or sensors included. Fortunately I was replacing an older unit, so I only needed to replace the power unit and wall control panel. Since I can't find my receipt, and returning the unit would do me no good, I would advise anybody purchasing this unit to open the package before making the payment to insure that everything is included.
Thank you sears for the week of my life that you just wasted. I guess there is no such thing as a good deal. I was able to pick up my garage door opener just fine, and you were able to charge me for it and the installation no problem. But after one week and several hours wasted on the phone with more than four associates, I was unable to have someone find my installation order and manage to get it to the installation vendor.I have never ever come across such ridiculousness! Until now everything in my house was installed by ********** and I will only use them for the future. The customer service team are completely clueless. Stop outsourcing customer service- It doesn't work! Totally scammed.
Wonderful product and a great price and was delivered within two days
Good price and value
Easy to install and relatively quiet for my 18ft wide steel garage door. I replaced my doors and my old opener. Getting it in place in my installation was a two person job, but not difficult.
Installation instructions are clear. But better to give more details like leveling and enough material for fixing. Like one more l-shape rod to hang. Getting hot with few cycles. While tunning I just used for 10 minutes and system became hot and stopped responding to commands. Up arrow or down arrow etc are not effect in programming. Forcibly shut the door manually and went for sleep. Need to check tomorrow If I can able to tune.