After owning the chair for 3 months, with limited use, it started to come apart. The stitching on the arm that holds the fabric to the frame came undone and won't stay on the arm. There is a screw that attaches the fabric to the arm of the frame fell out because the cheap fabric ripped. I have spent far less on much better chairs.
Not long after purchasing it, one of the plastic rivets holding up the left armrest broke. A short while later the right one gave way. It was very comfortable at the store and the few times I got decent use out if it but didn't take long for failures to arise. Unfortunately, even with it's high price and Craftsman's reputable return policy these come with no guarantees.