I just purchased this unit to replace an older Craftsman vac that died. This vac is extremely quiet and very powerful. The hose is very flexible and easy to store onboard the vac. This vac uses all of the older Craftsman filters and even uses filter bags. Tons of storage and is very easy to haul around. Very sturdy. Best Craftsman vac I have ever owned.
On cleaning ashes around my wood stove I noticed all the debris and ash had been blowing into the living room... the filter had fallen off. I checked the nut mechanism that is to hold the filter in place and there was no way it could securely hold the filter on. I went back to Sears and checked the display model and found the same thing, the design did not provide a secure connection of the filter to the connection post. With the nut fully tightened you could pull the filter off, only friction held it in place. The replacement nut sold at the store was identical to the nut included with the new vacuum. After numerous miss directions of my call to Sears service I got to the parts department who told me the nut I had was all that they could offer. I requested escalation or a manager as this was clearly a design issue and they must have a fix or should know of the problem. The escalation person in parts found a replacement nut (16938) and claimed it to be different than what was originally included with the new vacuum. $15 later I received the replacement nut and it was in fact different and was designed to securely hold the filter in place. Very happy for that but what about all the units still at the store being sold with the faulty nut??? How many others will end up with a room full of debris and ash??? And what about my expense and time to clean up all the debris spewed around the living room, time to go to Sears to check for improved design, time to talk with Sears on the phone (1hr), the $35 dollar green hi efficiency filter element I threw out and replaced thinking it was the problem and finally the $15 for the replacement nut that actually works. Craftsman vacuums have always been reliable (I have four, the oldest still strong after thirty years) but in this case they know a problem exists and are not doing enough about it. Check to see that the nut in any unit you are considering to buy actually screws onto the mounting post and not just onto the top of the filter element itself. Sorry to say it but, Bad Form Craftsman!
The vac works great for the most part. The instructions stuck however. As a result I dont know if I put it together all the way right and I dont know what the different parts are for. For example, I'm trying to vacuum my car mats and it wont clean them because it cant get a good suction. Which of the tools do I use for that? It's not in there. Also there are parts that you put on the vac that the vac doesnt have instructions for or they're not clear instructions. Again, the product is AWESOME. The instructions, not so much. I do highly recommend this item.