After my 38 year old Craftsman Shop Vac died, I was excited to find Craftsman still made them. At my work we had tried several other brands of shop vacs but was not at all pleased with any of their performances. Looking forward to another good product. Thank you!!
On cleaning ashes around my wood stove I noticed all the debris and ash had been blowing into the living room... the filter had fallen off. I checked the nut mechanism that is to hold the filter in place and there was no way it could securely hold the filter on. I went back to Sears and checked the display model and found the same thing, the design did not provide a secure connection of the filter to the connection post. With the nut fully tightened you could pull the filter off, only friction held it in place. The replacement nut sold at the store was identical to the nut included with the new vacuum. After numerous miss directions of my call to Sears service I got to the parts department who told me the nut I had was all that they could offer. I requested escalation or a manager as this was clearly a design issue and they must have a fix or should know of the problem. The escalation person in parts found a replacement nut (16938) and claimed it to be different than what was originally included with the new vacuum. $15 later I received the replacement nut and it was in fact different and was designed to securely hold the filter in place. Very happy for that but what about all the units still at the store being sold with the faulty nut??? How many others will end up with a room full of debris and ash??? And what about my expense and time to clean up all the debris spewed around the living room, time to go to Sears to check for improved design, time to talk with Sears on the phone (1hr), the $35 dollar green hi efficiency filter element I threw out and replaced thinking it was the problem and finally the $15 for the replacement nut that actually works. Craftsman vacuums have always been reliable (I have four, the oldest still strong after thirty years) but in this case they know a problem exists and are not doing enough about it. Check to see that the nut in any unit you are considering to buy actually screws onto the mounting post and not just onto the top of the filter element itself. Sorry to say it but, Bad Form Craftsman!